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Job summary

Main area
Trauma & Orthopaedic
Grade
Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week (8am - 5pm)
Job ref
287-ASUR-65-25-B
Employer
Liverpool University Hospitals NHS Foundation Trust
Employer type
NHS
Site
Aintree
Town
Liverpool
Salary
£24,169 per annum
Salary period
Yearly
Closing
24/06/2025 23:59

Employer heading

Liverpool University Hospitals NHS Foundation Trust logo

Clerical Officer

Band 2

Job overview

Band 2 Clerical Officer

The successful candidate will join our busy Trauma and  Orthopaedic team and be responsible for greeting patients at Trauma and Orthopaedic reception, booking appointments via IPM, answering telephone queries and general office tasks. You will work closely with our existing clerical staff  but also interact with the patients on the telephone. Good communication skills are essential.

 

Main duties of the job

Band 2 Clerical Officer

Main duties of the job

Applicants should demonstrate good IT/keyboard, communication and organisational skills. You will be required to work well under pressure. We treat high volumes of people daily.  Accuracy and attention to detail is essential.

Duties will include dealing with referrals; arranging appointments; data entry; telephone enquiries and general office tasks. You need to be able to provide an optimum level of customer service to patients and staff, both in person and over the telephone.

To take responsibility for good housekeeping in the Therapies Office / Reception / Waiting area, ensuring they are kept clean and tidy.

The post holder must be self-motivated and able to work well under pressure.

Experience in the NHS would be preferable, however full training will be given.

Working for our organisation

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. 

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

 For roles at Liverpool Women’s, visit their careers page.

Detailed job description and main responsibilities

Band 2 Clerical Officer

The successful candidate will join our busy Trauma & Orthopaedic team and be responsible for greeting patients at Trauma & Orthopaedic  reception, booking appointments via IPM, answering telephone queries and general office tasks. You will work closely with our existing clerical staff  but also interact with the patients on the telephone. Good communication skills are essential.

Main duties of the job

Applicants should demonstrate good IT/keyboard, communication and organisational skills. You will be required to work well under pressure. We treat high volumes of people daily.  Accuracy and attention to detail is essential.

Duties will include dealing with referrals; arranging appointments; data entry; telephone enquiries and general office tasks. You need to be able to provide an optimum level of customer service to patients and staff, both in person and over the telephone.

To take responsibility for good housekeeping in the Trauma & Orthopaedics / Reception / Waiting area, ensuring they are kept clean and tidy.

The post holder must be self-motivated and able to work well under pressure.

Experience in the NHS would be preferable, however full training will be given.

Person specification

Qualifications

Essential criteria
  • Computer / typing skills RSA2/equivalent
  • GCSE/Equivalent

Experience

Essential criteria
  • Experience of dealing with confidential matters
  • Experience of working in a busy office

Knowledge

Essential criteria
  • Understanding of issues around confidentiality

Skills

Essential criteria
  • Excellent organisational skills
  • Good communication skills
  • Excellent Customer Care Skills
  • Ability to use Word / Excel

Other

Essential criteria
  • Ability to adapt and a flexible approach to change

Employer certification / accreditation badges

Fair Employment Charter Status - Aspiring LevelNHS Pastoral Care Quality AwardTrust IDVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleInvestors in PeopleArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Carer confident logo, the employers for carers confident schemeDisability confident committedStep into health

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Vicky Gollan
Job title
Admin Support Manager
Email address
[email protected]
Telephone number
0151 529 2775
Additional information

Pauline Norris 0151 529 3192

[email protected]

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