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Job summary

Main area
Virtual Wards
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week (9am to 5pm across 7 days)
Job ref
287-AMED-238-25
Employer
Liverpool University Hospitals NHS Foundation Trust
Employer type
NHS
Site
Aintree House, Aintree University Hospital
Town
Liverpool
Salary
£24,937 - £26,598 per annum
Salary period
Yearly
Closing
16/12/2025 23:59

Employer heading

Liverpool University Hospitals NHS Foundation Trust logo

Office Clerk

Band 3

Job overview

This post is open to employees of the five LAASP organisations. As part of your application, you will be asked to confirm that you are a current employee of The Clatterbridge Centre, Liverpool Heart and Chest Hospital, Liverpool University Hospitals, Liverpool Women’s Hospital or, The Walton Centre.

The University Hospitals of Liverpool Group is at the forefront of healthcare innovation, particularly in its pioneering approach to Virtual Wards. By embracing cutting-edge digital solutions and integrated care models, the Group has transformed how patients receive treatment at home, ensuring high-quality care while reducing hospital admissions. Their commitment to continuous improvement, data-driven decision-making, and collaborative working across disciplines showcases a forward-thinking ethos that places patient wellbeing and service efficiency at the heart of everything they do.

The candidate will provide administartion support across 3 Virtual Wards. The Office Administrator plays a key role in supporting the smooth and efficient day-to-day operations of the Virtual Wards offices. Working closely with the Office Manager and Team Leaders, the postholder will ensure administrative processes are maintained to a high standard, contributing to the overall effectiveness of the service.

Main duties of the job

  • Assist the office manager with the smooth day to day running of the Virtual wards offices. 
  • Assist with the maintenance of records.
  • Undertake staff training as directed by the relevant manager for the area
  • Ensure that all staff follow defined protocols. Suggest improvements to such protocol and procedures.
  • Deputise for the supervisor when required.
  • Assist the office Supervisor in the preparation of stationary packs
  • Assist with stock control in relation to office supplies.
  • Maintain the integrity of templates.
  • Assess stationery stock position and place orders as necessary.
  • Assist with the management of data integrity.
  • Assist the relevant manager for the area in logging maintenance call-out

OFFICE DUTIES

  • Proactively deal with enquiries.
  • Deal with visitors to the department in a timely and courteous manner. Receive deliveries of goods
  • Efficient distribution of incoming mail to the department.
  • Accurate typing of reports and correspondence as required. Provide support to the Departments medical/personal secretaries as required.
  • Filing reports and other correspondence.
  • Booking clinics both online and sending patient letters
  • Provide clerical support.
  • Efficiently use IT systems
  • Work effectively with other admin and the wider team
  • Assist in data reporting
  • Assist in clinic set up and booking
  • Assist with social media for the service
  • Answer the telephone to the general public 
  • Assist with advice and guidance under the supervision of clinicians

Working for our organisation

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. 

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women’s, visit their careers page.

Detailed job description and main responsibilities

Please see attached Job description and person specification for full details of role responsibilities.

 

Please note this is a generic job description, and therefore not exhaustive in what the role may comprise. 

Person specification

Qualifications

Essential criteria
  • GCSEs or equivalent including English and Maths
  • NVQ 3 or equivalent in relevant area

Experience

Essential criteria
  • Experience in healthcare delivery office environment.

Knowledge

Essential criteria
  • Supervisory skills
  • Organisational skills.
  • Ability to assess priorities.
  • Ability to undertake training.
  • Computer literate.
  • Good oral and written communication skills.
  • Attention to detail.
  • Good telephone manner and switchboard skills.
  • Keyboard skills

Skills

Essential criteria
  • Working knowledge of departmental and Trust policies.
  • Knowledge of Patient Administration systems.
  • Awareness of Health and Safety issues. Understands confidentiality requirements

Other

Essential criteria
  • Adaptable and flexible approach to duties
  • Courteous and professional attitude to service users
  • Motivated.
  • Employee of LAASP

Employer certification / accreditation badges

Fair Employment Charter Status - Aspiring LevelNHS Pastoral Care Quality AwardTrust IDVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleInvestors in PeopleArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Carer confident logo, the employers for carers confident schemeDisability confident committedStep into health

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Paaul Tinnion
Job title
Clinical Team Leader
Email address
[email protected]
Telephone number
01515292209
Additional information

Liverpool Community Respiratory Team and Liverpool Acute Respiratory Virtual Ward

Aintree House

Aintree University Hospital

Longmoor Lane

Liverpool

L9 7AL

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