Job summary
- Main area
- Administration and Clerical
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (37.5 hours per week)
- Job ref
- 350-CC6270489
- Employer
- Mersey Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Liverpool/St Helens
- Town
- Liverpool
- Salary
- £22,816 - £24,336 Per Annum
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
Administrator
Band 3
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Job overview
The Talking Therapies Services across Halton, Knowsley, St Helens and Liverpool are recruiting Administrators to support the expansion of services.
The successful candidate must be proficient in IT packages and Microsoft Office. A knowledge of IAPTUS is desirable, although full training will be given.
Have excellent communication skills both verbally and written and be able to communicate with patients, staff, and health care professionals at all levels both within the organisation and with external bodies.
We are looking for a flexible, enthusiastic team player with good interpersonal skills who can work well under pressure, showing initiative, self-motivation, who understands the importance of prioritising their own workload to meet deadline whilst maintaining flexibility, whilst working independently and as part of busy team.
Previous experience in a similar role is desirable.
Planned Shortlisting: 20 May 2024
Planned Interviews: 27 May 2024
Main duties of the job
Provide an administrative, secretarial and clerical service to support the Team members, ensuring that letters, memos, reports are accurately produced within agreed timescales, data is input to required standards, and an effective filing and retrieval system is maintained.
Effective liaison with multi-disciplinary staff/patients/carers/outside agencies ensuring accurate information is communicated as and when required, including reception/switchboard duties dealing with enquiries from clients and the public.
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Detailed job description and main responsibilities
Responsibility for the processing of incoming and outgoing mail, including prioritising, sorting and action as necessary
Responsibility for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of patient records.
Responsibility for the maintenance of client database including the collection of statistics.
Arranging, when required, meetings and taking minutes, ensuring accurate transcription and distribution.
Ensuring the maintenance of the referral pathway process following Service procedures including liaison with other agencies.
Responsibility for petty cash being an authorised signatory for same.
To support the completion of Staff Variation Lists and payroll documentation, including medical certificates, as directed by the Team Manager, ensuring documentation is accurate and completed within designated timescales and forwarded to the Payroll Department.
Calculation of annual leave and the recording of staff absence as directed by the Team Manager in accordance with Inter-Agency Policies.
Ensure appropriate records are maintained as directed by Line Manager.
Contribute to the ordering of stationery supplies and associated procedures
Participate in the provision of cover and support to colleagues as required.
Participate in the local induction process for new staff.
Participate in serious untoward incident investigations/reviews as required.
Support individual's equality, diversity and rights.
Participate in patient and public involvement activities.
Contribute towards service improvement initiatives to enhance quality of patient care.
Provide information and support to service users/carers as appropriate.
Contribute to the continued improvement and quality of the Administrative Support Service.
Recognise and respond appropriately to urgent and emergency situations.
Contribute to the effective and efficient use of resources.
Understand and adhere to Trust policies, procedures and guidelines.
Report any concern regarding patient care to line manager.
To undertake any other delegated duties as appropriate and commensurate with the post.
Person specification
Qualifications
Essential criteria
- Typing/WP RSAIII or equivalent or demonstrable experience
- GCSE Grade A-C
- English or equivalent
- NVQ2 Business Administration or equivalent experience
Desirable criteria
- ECDL
- NVQ3 Business
- Administration
Knowledge & Experience
Essential criteria
- Experience of working in an office environment
- Arranging meetings and taking minutes
- Extensive knowledge of office procedures
- Knowledge of Microsoft Office eg Outlook, Powerpoint, Excel
Desirable criteria
- Audio Typing experience
- Experience of working within the NHS or related healthcare experience
- Experience of dealing with members of the public
- Awareness of Recovery Model
- Awareness of children/vulnerable adults guidelines
Skills
Essential criteria
- Good verbal and written communication skills.
- Good interpersonal and organisational skills
- Ability to work as member of a team
- Ability to develop, operate and maintain filing systems both manual and electronic
- Ability to develop effective interpersonal relationships with colleagues in the health care setting
- Ability to communicate effectively in a variety of settings
- Able to deal with sensitive issues with tact and diplomacy
- Able to present factual information and refer questions to others where appropriate
- Ability to prioritise own workload and work to defined timescales
- Ability to work on own initiative
Values
Essential criteria
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Natalie Mutton
- Job title
- Operational Manager
- Email address
- [email protected]
- Telephone number
- 0151 228 2300
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