Job summary
- Main area
- Administration & Clerical
- Grade
- Band 2
- Contract
- Permanent: Monday to Friday 9am until 5pm
- Hours
- Full time - 37.5 hours per week (9am to 5pm, Monday to Friday)
- Job ref
- 350-MHC8033396-B
- Employer
- Mersey Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Norris Green Community Hub
- Town
- Liverpool
- Salary
- £25,272 per annum
- Salary period
- Yearly
- Closing
- 04/08/2026 23:59
- Interview date
- 21/08/2026
Employer heading
Receptionist
Band 2
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Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnically diverse, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.
Using AI to support your application
Artificial Intelligence (AI) can be a helpful tool when preparing your application, supporting you to organise and structure your application and present your experiences clearly. However, we want to hear about your experiences and achievements. Please ensure everything you submit is truthful, accurate, and reflects your own work and experience. Your authentic story is the best way to help us understand who you are and what you can bring to the role. If content appears to be copied or misrepresented, it may impact the outcome of your application. We encourage you to use AI responsibly as a support tool, not a substitute for your own voice.
For tips and guidance, please refer to our applicant guidance.
Your experiences matter, let them shine.
Applications that appear mostly or fully generated by AI, without clear personal examples linked to the person specification, may be rejected.
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Job overview
We currently have a full time (Monday - Friday 9am - 5pm) Receptionist vacancy at Norris Green Community Hub, Liverpool.
This is an exciting opportunity to join our Mental Health Care Division Administration Team.
The unit offers outpatient appointments and support for adults enduring mental health issues. The service offers flexible, responsive and proactive integrated services to individuals with severe and complex mental and behavioural disorders.
The post holder will be expected to provide a comprehensive Receptionist and Administrative service to an excellent standard, ensuring a high level of customer care to the reception areas across Mental Health Care Services Division.
Main duties of the job
An excellent telephone manner is essential. The post holder will be expected to work closely with the teams working with the minimum of supervision to co-ordinate their activities to ensure that an efficient service is provided.
The post holder will be expected to work with a flexible approach, maintaining confidentiality at all times when dealing with service user/staff information. You should be able to demonstrate excellent written and verbal skills, strong organisational and time management skills and have a high level of accuracy and attention to detail.
Typing/WP RSAII or equivalent or equivalent work based experience is essential as is experience of working in an office environment
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Detailed job description and main responsibilities
Act as first point of contact for all telephone and reception enquiries,
ensuring that messages are forwarded to the appropriate persons and
visitors are welcomed to the department.
Provide an effective clerical service to support the team, including
photocopying, typing, data input, and maintenance of an effective filing and retrieval system.
Attending patients, including rescheduling and reappointing when
required on the Trust IT system.
Effective liaison with multi-disciplinary staff/patients/carers/ outside
agencies ensuring communication of accurate, sensitive and complex
and confidential information as and when required.
Ensure appropriate records are maintained and updated in line with
Trust Procedures.
Contribute to the ordering of stationery supplies and associated
procedures.
Responsible for the processing of all incoming and outgoing mail as directed by Line Manager.
Participate in the provision of cover and support to colleagues as
required. To work in a flexible manner when cover is required Borough Wide.
Participate in the local induction process for new staff.
Participate in serious untoward incident investigations /reviews as required.
Support individual's equality, diversity and rights.
Participate in patient and public involvement activities.
Contribute towards service improvement initiatives to enhance quality of patient care.
Provide information and support to service users/carers as appropriate.
Contributes to the continued improvement and quality of the Administrative Support Service.
Recognise and respond appropriately to urgent and emergency situations.
Contribute to the effective and efficient use of resources.
Understand and adhere to Trust policies, procedures and guidelines.
Report any concern regarding patient care to line manager.
To undertake any other delegated duties as appropriate and
commensurate with the post.
Person specification
Experience
Essential criteria
- Experience of working in an office environment
- Previous reception administrative experience
Desirable criteria
- Experience/knowledge of people experiencing mental health issues
Knowledge
Essential criteria
- Excellent communication skills both verbally and nonverbally
- Ability to exercise initiative
- Demonstrate the ability to organise own duties and prioritise tasks within agreed timescales
Skills
Essential criteria
- Excellent organisational skills
- Ability to maintain confidentiality
- Ability to deal with difficult situations
Qualifications
Essential criteria
- RSA 1 typing or equivalent
- Level of IT skills and experience
Desirable criteria
- ECDL
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Erica Orr
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 07825 218 418
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