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Job summary

Main area
Administrative and Clerical
Grade
Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday to Friday 9-5)
Job ref
350-MHC7782395-B
Employer
Mersey Care NHS Foundation Trust
Employer type
NHS
Site
Baird House
Town
Liverpool
Salary
£24,465 per annum
Salary period
Yearly
Closing
19/03/2026 23:59

Employer heading

Mersey Care NHS Foundation Trust logo

Patient Appointments Clerk

Band 2

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Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.

We take positive action to support disadvantaged groups and also particularly encourage applications from ethnically diverse, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.

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Job overview

We are looking for a Patient Appointment Clerk to join our team at Norris Green Hub, Falklands Approach.

This post is to provide a comprehensive administrative and clerical service to an excellent standard, ensuring a high level of accuracy within the Patient Appointment Centre across the Local Services Division.  The post holder is expected to work closely with the team.

On occasion this post will be required for cross cover and travel across various sites across the Mental health care division within the Liverpool and Sefton area.

Main duties of the job

Designated contact person for all outpatient matters within the Patient Appointment Centre.

Proactively manage telephone calls; many may be of a sensitive nature from service users and carers or from other healthcare professions, which require a high level of confidentiality and sensitivity.

Communicate professionally and effectively with service users and carers, the general public and all internal and external agencies both verbally and non-verbally in a timely manner.

Covering Reception as and when needed.

Working for our organisation

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Detailed job description and main responsibilities

** Please refer to the attached Job Description and Person Specification for further details on the role **

Person specification

QUALIFICATIONS

Essential criteria
  • GCSE in English Language.
  • Level of IT skills and experience
Desirable criteria
  • ECDL
  • NVQ level in Business and Administration

KNOWLEDGE & SKILLS

Essential criteria
  • Knowledge of patient administrative systems and clinical procedures.
  • Excellent communication skills both verbally and non-verbally.
  • Demonstrate the ability to organise own duties and prioritise tasks within agreed timescales.
  • Excellent organisational skills.
  • Ability to maintain confidentially

EXPERIENCE

Essential criteria
  • Previous administrative experience.
Desirable criteria
  • Experience/knowledge of people experiencing mental health issues.
  • Experience of working in a health service environment.

PERSONAL ATTRIBUTES

Essential criteria
  • Flexible working approach
  • Work as part of a team.
  • Professional attitude.
  • Ability to adhere to strict deadlines
  • Possess a caring, compassionate and empathic attitude.

OTHER

Essential criteria
  • Able to meet the Trust’s professional standards e.g. dress code, customer care.
  • Ability/willingness to undergo further training as necessary

VALUES

Essential criteria
  • Continuous Improvement
  • Accountability
  • Respectfulness
  • Enthusiasm
  • Support
  • High professional standards
  • Responsive to service users
  • Engaging leadership style
  • Strong customer service belief
  • Transparency and honesty
  • Discreet
  • Change oriented

Employer certification / accreditation badges

Fair Employment Charter Status - Aspiring LevelVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleCare quality commission - GoodArmed Forces Covenant Gold AwardCTP The Ministry of Defence partnering with Right ManagementNavajo - Merseyside and CheshireDisability confident employerCare Leaver CovenantStep into healthArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Erica Orr
Job title
Administration Manager
Email address
[email protected]
Telephone number
07825 218 418
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