Job summary
- Main area
- Community
- Grade
- Band 7
- Contract
- Permanent: 24/7 service / long days and nights / ability to independently travel across sites.
- Hours
- Full time - 37.5 hours per week (shift work / nights)
- Job ref
- 350-CC7403680
- Employer
- Mersey Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Old Swan Walk in centre 1st floor
- Town
- Liverpool
- Salary
- £47,810 - £54,710 per annum
- Salary period
- Yearly
- Closing
- 08/09/2025 23:59
- Interview date
- 17/09/2025
Employer heading
ICRAS/Urgent Care Coordinator
Band 7
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Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnically diverse, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.
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Job overview
The post holder will work as part of a dynamic multi-agency integrated team assessing referrals regarding ICRAS Service requirements for patients across Liverpool and South Sefton.
The post holder will -
• Ensure due regard to patient confidentiality the coordinator needs to interpret and share the
information that is necessary to promote ICRAS across organisations.
• Be responsible for co-ordinating care delivered through the ICRAS model.
• Support the delivery of ICRAS model and influence service development.
• Have an ability to operate within complex health and social care system,
across Health and Social Care and third sector providers.
• Provides leadership within ICRAS services.
• Teach and present to groups of staff, changes in both ICRAS Service provision and direction and ensure change in policy is implemented across the whole system.
• Coordinate interventions for patients, communication with GP practices, Secondary Care providers and collaboration with staff inside and outside the ICRAS model.
• Take ownership on behalf of the ICRAS model for continuous quality improvement, innovation and integration.
• Contribute to the development and take responsibility for the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.
Main duties of the job
. To ensure smooth running of respective ICRAS teams
• To clinically review, coordinate and distribute referrals, directing staff accordingly.
• To manage MDT meetings/SAFER huddles associated preparation and facilitation.
• Coordination of Health Professionals outside of the core/ specialist services for input into patient
care or attendance of MDT.
• Management of incidents and complaints.
• To ensure the interface between the acute hospitals, primary care, community health services,
social care, housing, the independent sector, voluntary sector are robust at all times.
• To maximise the capacity of ICRAS teams.
• To ensure that ICRAS services are responsive to the needs of local population.
• To engage with other health and social care systems around good practice for ICRAS and research
models of service.
• Ensure ICRAS Care providers provide high quality care appropriate to client needs.
• To ensure effective use of Integrated Care services across the Whole Systems
• To support analysts in reporting of data, identifying information gaps and pressures within the whole ICRAS system.
• To ensure the standards of service are delivered in line with local and national guidelines across all professional groups.
• Support line management and authorised signatory of identified accountable staff.
• Support / training and development of ICRAS staff.
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Detailed job description and main responsibilities
Professional
• Maintain current professional registration.
• Be actively involved in personal professional development and maintain a professional profile.
• Act at all times within the boundaries of the Code and Scope of Professional Conduct.
• Maintain contemporaneous records as per policies and NMC guidance or professional body.
• Be involved and committed to Clinical Supervision and act as a reflective practitioner
• Maintain personal professional development by completing requirements of PREP, actively participating in Personal Development Reviews, completing mandatory training and attending staff
meetings.
• Provide evidence-based practice and a high quality integrated care services tailored to the needs of individuals within the ICRAS . These services will be delivered within appropriate environments.
Management
• The post holder will be required to maintain constructive relationships with a broad range of internal and external stakeholders, from a wide range of services and disciplines.
• The post holder will coordinate complex activities that span a range of disciplines and organisations both NHS and non –NHS.
• Record, interpret and present health information and issues that can impact on the risk or needs assessment of patients from a range of health perspectives. This may involve disclosing relevant
information on the patient or carers in ensuring the information is processed fairly and proportionally.
• Develop and implement data collection systems and ICRAS protocols that will provide accurate and timely data safely and effectively and within the bounds of confidentiality and the data protection
act.
• Disseminate and communicate decisions and appropriate health information to relevant health professionals including primary and secondary care for sharing best practice.
• Identify service gaps and issues relating to effective clinical pathways and /or cross boundary arrangements.
• Escalate evidence of ineffective arrangements within or outside of the ICRAS.
• Records appropriate information about health outcomes on the appropriate recording system on a case-by-case basis.
• Participate in relevant internal and external working groups/projects, services and initiatives to provide, information and analytical advice and expertise.
• The post holder will carry out any other duties as may reasonably be required by their line manager.
Leadership
• Contribute to performance improvement of the ICRAS taking the lead for identified areas where agreed by the team
• Provide coordination of and participate in relevant internal and external working groups and provide advice, expertise and support where requested.
• Provide relevant and timely advice and reports on the function of the ICRAS to Urgent and Intermediate Care service line within Community Division
• Work with members of the ICRAS team to investigate the causes of any variance in ICRAS activity and proactively contribute to the implementation of solutions.
• Participate and lead specific working groups in order to achieve targets and objectives in relation to ICRAS
• Proactively participate to identify risks and issues with regards to the functions of ICRAS teams to facilitate resolution and /or escalation processes.
Clinical
• Act as a resource on matters of ICRAS care for other disciplines, agencies and the general public.
• Prioritise and manage time and workload effectively, informing line manager about workload constraints affecting services.
• Be responsible for identified team members in their role, responsibility and professional development.
• Provide within the team, support and advice in areas of professional expertise.
• Support staff in the team in developing skills within the Scope of Professional Practice.
The post holder shall as necessary provide cover for and undertake duties of absent care coordinator
colleagues across Liverpool and South Sefton ICRAS teams.
• The post holder shall follow all the policies and procedures for the organization.
• Provide clinical leadership as appropriate.
Non Clinical
• Provide regular reporting and monitoring from a quality and safety perspective.
• Contribute to the strategic planning of ICRAS team projects, identifying interdependencies across
projects/functions and services, potential impacts of integrated care activity on wider organisation,
resource requirements and building in contingency and adjustments as necessary.
• Contribute to the development of performance and governance strategies and the development and implementation of integrated care improvement programmes in accordance with Trust
priorities.
• Contribute to short, medium and long term service developments, for ICRAS to develop and achieve quality outcomes.
• Manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales.
• Use computer software to create reports for other professionals and meetings as required.
• Develop policies and procedures in own work function with an impact on the wider organisation, as required.
• Contribute to the drawing up of the ICRAS team budget.
• The post holder will hold a designated budget and be responsible for the purchase of physical assets and supplies.
Training & Education
• Participate in an individual performance review on an annual basis and be proactive in Continuous
Professional Development.
• Utilise informal and formal learning opportunities both independently and with others.
• Take a lead in the coordination and provision of training and development, to ensure a wide understanding of the ICRAS.
• Provide internal and external training development of the ICRAS team.
• Practice in accordance with the professional, ethical and legal codes of the Nursing and
Midwifery Council and Mersey Care NHS Foundation Trust protocols and guidelines.
• Be accountable for own practice.
Person specification
Qualifications
Essential criteria
- RGN/ Registered Professional
- Educated to degree level
- Evidence of continuous professional development
- Post graduate master’s degree in a relevant subject area or working towards
- Management/Leadership Qualification
Knowledge/Experience
Essential criteria
- Demonstrable post registration/ qualification experience
- Demonstrable experience of working in the community
- Experience of management and leadership
- Demonstrable experience of co- working I complex and challenging environments
- Experience of managing risks and reporting and escalating concerns
- Sound knowledge and experience of successful multi agency working
- Understanding of the public sector
- Understanding of the wider healthcare community
- Good understanding of IT and community recording systems
- Evidence of influencing, motivating and negotiating with others to achieve change in relation to care
Desirable criteria
- First line management experience
Skills
Essential criteria
- Understanding of the principles of integrated care
- Awareness of current national and local agenda and policy in relation to health and social care
- Awareness of factors that contribute to good health and the importance of promoting these in line with organisational public health policy
- Understanding of how other agencies work. (i.e. social services, independent and voluntary services)
- Evidence of being able to communicate complex, sensitive information
- Excellent interpersonal skills including negotiation and influencing
- Numerate and be able to understand complex data combined with good analytical skills
- Self -management and motivation skills
- Confidence to challenge and ability to address difficult situations and articulate rationale effectively.
- Demonstrate capability to plan over short, medium and long term timeframes and adjust plans accordingly.
- Show experience of setting up and implementing internal processes and procedures
- Demonstrate experience of managing a work stream without onsite direct line management.
- Ability to plan and prioritise own workload and manage time effectively
- Ability to network with multidisciplinary colleagues i.e. members of the ICRAS team
- Ability to prepare and produce concise and yet insightful communications for dissemination to partners from a broad range of agencies, disciplines and services
- Ability to contribute to health perspectives to multi agency meetings
- IT literate
- Risk Assessment skills
- Report writing skills
- Research skills Physical Skills
- Must be able to transport self around the community
- Key board skills and use of emails, word processing and excel sheets
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Dawn McCormick
- Job title
- Operational Manager
- Email address
- [email protected]
- Telephone number
- 07780948941
- Additional information
07881 006006
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