Job summary
- Main area
- Community Clerk
- Grade
- Band 2
- Contract
- 12 months (Fixed Term)
- Hours
- Full time - 37.5 hours per week (Monday to Friday)
- Job ref
- 350-CC7188035
- Employer
- Mersey Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Dovecot Health Centre
- Town
- Liverpool
- Salary
- £24,169 Pro Rata
- Salary period
- Yearly
- Closing
- 19/05/2025 23:59
Employer heading
Community Clerk
Band 2
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Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnically diverse, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.
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Job overview
· Provide comprehensive administrative support to Busy District Nurse Teams.
· Use information systems with specific responsibility to ensure a high standard of information recording is maintained.
· Produce standardised computer generated reports and/or statistical information as requested by line manager.
· Type all correspondence relating to the team.
· Undertake general office duties, including ordering supplies and managing stock levels, and putting away delivered stock
· Answer the telephone, clear answer-phone, record messages and respond to queries in a timely manner ensuring effective communication in line with local policies for non-clinical information only.
· Transfer relevant information to all health and social care providers as requested by line manager.
Main duties of the job
· Undertake general office duties, including ordering supplies and managing stock levels.
· Answer the telephone, clear answer-phone, record messages and respond to queries in a timely manner ensuring effective communication in line with local policies for non-clinical information only.
· Transfer relevant information to all health and social care providers as requested by line manager.
· Input accurate and timely information required for audit purposes.
· Provide reception support as and when required, including receiving clients to the service and assisting with enquiries.
· Take responsibility for keeping the Office/Reception/Waiting area, clean and tidy.
· Be responsible for the opening and closing of buildings, if required.
· Co-operate with risk assessments and ensure that risks are identified and reported as they arise in the workplace.
· Requirement to work from other bases within the organisation, if necessary, and to undertake any other duties that may be required appropriate to the post holders grade, experience and competence.
· The post holder shall as necessary provide cover for and undertake duties of absent colleagues.
· Assist with the training of new clerks within the service.
The post holder shall as necessary provide cover for and undertake duties of absent colleagues.
The post holder shall follow all the policies and procedures of the organisation.
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Detailed job description and main responsibilities
· Provide comprehensive administrative support to teams.
· Use information systems with specific responsibility to ensure a high standard of information recording is maintained.
· Produce standardised computer generated reports and/or statistical information as requested by line manager.
· Type all correspondence relating to the team.
· Undertake general office duties, including ordering supplies and managing stock levels.
· Answer the telephone, clear answer-phone, record messages and respond to queries in a timely manner ensuring effective communication in line with local policies for non-clinical information only.
· Transfer relevant information to all health and social care providers as requested by line manager.
· Input accurate and timely information required for audit purposes.
· Provide reception support as and when required, including receiving clients to the service and assisting with enquiries.
· Take responsibility for keeping the Office/Reception/Waiting area, clean and tidy.
· Be responsible for the opening and closing of buildings, if required.
· Co-operate with risk assessments and ensure that risks are identified and reported as they arise in the workplace.
· Requirement to work from other bases within the organisation, if necessary, and to undertake any other duties that may be required appropriate to the post holders grade, experience and competence.
· The post holder shall as necessary provide cover for and undertake duties of absent colleagues.
· Assist with the training of new clerks within the service.
* The post holder shall as necessary provide cover for and undertake duties of absent colleagues.
* The post holder shall follow all the policies and procedures of the organisation.
Person specification
Qualifications
Essential criteria
- GCSE/NVQ2 or equivalent, or equivalent work based experience
- Computer literate
Values
Essential criteria
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
Skills
Essential criteria
- Good keyboard skills
- Ability to plan, prioritise and schedule work
- Effective communication and interpersonal skills
- Ability to work with attention to detail
- Ability to work effectively within teams
- Ability to work on own initiative
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Tina Scott
- Job title
- Admin Team Leader
- Email address
- [email protected]
- Telephone number
- 07919305585
- Additional information
Maria Thompson - Admin Team Leader
07752212469
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