To provide professional leadership to the teams (in line with service
philosophy), acting as a role model and demonstrating up to date
knowledge of mental health issues and awareness of physical health
needs, through the development of professional expertise and the
maintenance of professional networks.

To promote the mental and physical well-being of Service Users by
ensuring health promotion, psychological, rehabilitation and educational
needs are addressed

To lead and coordinate the work of Care Teams, ensuring that their
activities encompass all facets of Service Users care and are achieved
in line with all Trust and local policies and procedures.

To actively seek the view of Service Users and Carers in the
development and monitoring of services, ensuring high standards of care
delivery.

To ensure that Service Users’ care plans are developed to meet the
assessed needs of the individual under the guidelines of Effective Care
Coordination, including effective care pathways for Service Users and
Carers.

To be a point of contact for Service Users and families if they have any
concerns about their care, to listen to their concerns and employ highly
developed communication skills, to offer reassurance or negotiate
solution.

To employ well-established communication skills to relay sensitive or
contentious information to staff, Service Users or their carers.

To use well-established verbal and non-verbal communication skills to
interact with staff, Service Users or their families where there may be
barriers to understanding due to high levels of emotion or resistance.

To provide verbal or written reports as requested by other departments
or the Operational Team Manager on a variety of issues, e.g.
complaints, incidents or investigations.

To maintain a high level of expertise in your area of work i.e. Policies
and Procedures, clinical practice and staff management, in order to
ensure delivery of high standards of practice in all areas.

To carry out regular audits that will identify areas of good practice, based
on sound research findings. Assist the Operational Team Manager in
the implementation of change.

To ensure that clinical and non-clinical risk is identified and dealt with
appropriately. To report to the Operational Manager any risk that cannot
be managed at an acceptable level without external support.

To assist the Operational Team Manager in effectively managing the
factors which have an impact on service delivery, e.g. finances,
resources, Service User dependency and staff sickness/absence levels.

To manage sickness/absence by following agreed policies and ensure
that appropriate actions are taken at all stages.

To identify to the Operational Team Manager areas for Service
development in your area of responsibility.
To ensure high standards of service delivery within the work setting.

To ensure that Service Governance is an integral part of the business
within the Teams, ensure that all Staff are aware of the Service
Governance agenda, and how to influence it.

To participate in local implementation of Trust Policy and ensure it is
adhered to within the Teams. Report to your Line Manager any policy
which causes problems in it’s delivery

To provide feedback, as requested on Trust Policies, to ensure that the
views of the team are represented.

To ensure that all staff are working within the framework of Care
Programme Approach including assessment, care planning, review and
audit.

To ensure the effective coordination of interviews for posts and appointment of new staff.

To liaise with the Operational Team Manager re any disciplinary or
grievance issues arising with staff within the Teams and to take
responsibility for resolving disciplinary and grievance issues, in line with
the scheme of delegation.

To co-ordinate annual Personal Development Plans (PACE) that
incorporates staff training and development needs.

To provide verbal and written feedback to appropriate individuals
following formal meetings, e.g. sickness and absence or performance
issues.

To exercise judgement in the interpretation of policies and procedures
influencing your role, seeking advice and assistance as appropriate. To
contribute to the development of directorate protocols.

To take responsibility for carrying out investigations, as directed, into
incidents or complaints received by the Trust. Ensure that the
investigation is completed within stated timescales and that conclusions /
recommendations are recorded in a clear, objective and unambiguous
way.

To contribute to the business plan and ensure it is cascaded to all staff.
Ensure that staff has every opportunity to influence the process.

To assist the Operational Team Manager in managing the budgets,
including any devolved budget from Social Care. To manage the
resources which may impact on this. Report issues which may have an
impact on budgets.

To ensure all new staff receives induction, participating as necessary.

To ensure this is recorded on personal files.