Job overview

An exciting opportunity has arisen for a highly organised and motivated Medical Secretary to join the Neurology team at The Walton Centre. The role provides comprehensive secretarial and administrative support to Consultants and the wider clinical team within the Neurology department, which includes specialist services such as Rehabilitation, Neuropsychiatry, Neuropsychology and Ophthalmology.

The successful candidate will support the delivery of high-quality patient care by ensuring clinical correspondence, appointments and patient pathways are managed efficiently and in line with Trust standards. Responsibilities include producing accurate clinical letters using the Trust’s digital dictation system, managing consultant diaries and clinics, booking outpatient appointments and admissions, and supporting the administration of patient waiting lists and RTT pathways.

This varied and busy role requires excellent organisational skills, attention to detail and the ability to prioritise workload while working with minimal supervision. The post holder will act as a key point of contact for patients, consultants, GPs and other healthcare professionals, responding to queries and maintaining high standards of confidentiality while contributing to the smooth running of the service.

Main duties of the job

Provide a comprehensive secretarial and administrative service to Consultants and the wider clinical team, maintaining high standards of confidentiality at all times. Transcribe clinic letters, discharge summaries, medical reports and other correspondence using the Trust’s digital dictation system, ensuring letters are issued to GPs and relevant professionals within required timeframes.

Manage consultant diaries, outpatient clinics and follow-up appointments, ensuring clinic outcomes are accurately recorded on the Trust PAS system. Coordinate patient admissions, arrange investigations and manage appointment cancellations or changes, liaising with bed management teams where required.

Support urgent and rapid access clinics by organising short notice appointments and assisting with the administration of emergency clinics. Act as a key point of contact for patients, relatives, GPs and other healthcare professionals, responding to queries and resolving issues by telephone or face to face.

Maintain and validate waiting lists including RTT and PTL lists to ensure patient pathways remain accurate and up to date. Retrieve patient records and investigation results when required, organise meetings and documentation for consultants, and provide administrative support for research or clinical trial patients where necessary.

Ensure all departmental correspondence and post are managed promptly and efficiently in line with Trust policies.

Working for our organisation

The Walton Centre NHS Foundation Trust is the only NHS trust to hold dual accreditation for the Investors in People. We invest in people and we invest in wellbeing standards and have been awarded Gold status for both. The Walton Centre is a leader in the treatment and care of neurology and neurosurgery, placing the patient and their family at the heart of everything we do. As the only specialist hospital trust in the UK dedicated to providing comprehensive neurology, neurosurgery, spinal and pain management services we are proud to be rated as an Outstanding Trust by the Care Quality Commission (CQC), and champion change throughout the field of neuroscience. Originally formed in 1992, the Trust received Foundation Trust status in 2009.

With around 1,450 staff, The Walton Centre treats more than 127,000 outpatients and 18,000 inpatients each year. We have leading specialists and incredibly dedicated staff delivering excellent clinical outcomes for brain, spinal and neurological care nationally and internationally. Teams across our site in Fazakerley, Liverpool, offer a world-class service in diagnosing and treating injuries and illnesses affecting the brain, spine and peripheral nerves and muscles, and in supporting people suffering from a wide range of long-term neurological conditions.