Job summary
- Main area
- Access
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday - Friday (7.30am-3.30pm))
- Job ref
- 409-6039664-A
- Employer
- Mersey and West Lancashire Teaching Hospitals NHS Trust
- Employer type
- NHS
- Site
- Southport & Ormskirk Hospital
- Town
- Ormskirk
- Salary
- £22,383 Per annum, pro rata
- Salary period
- Yearly
- Closing
- 06/05/2024 23:59
Employer heading
Receptionist- Access
NHS AfC: Band 2
Job overview
We are looking to recruit a Receptionist within the Access team at Southport District General Hospital working Monday to Friday.
1x Post will be based at Southport but start at Ormskirk hours will be 7.30am-3.30pm
The post holder will be responsible for the registration of patients, booking patient appointments, general reception duties, and any other administration duties.
The learning and development opportunities are vast, we consider the department to be an innovative and creative environment./
Main duties of the job
You should have excellent keyboard skills.
Knowledge of the Hospital Patient Administrative System (Careflow) and have some experience working within an office setting.
Good communication and telephone skills and the ability to work independently are also essential.
We can offer you:
Excellent opportunities for professional development supported by our own programmers tailored to meet your needs.
Working for our organisation
The Secretary of State has approved the partnership between St Helens & Knowsley Teaching Hospitals and Southport & Ormskirk Hospitals.
From 1st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.
The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.
The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.
Our Vision is to deliver 5 Star Patient Care:
- CARE that is evidence based, high quality and compassionate
- SAFETY that is of the highest standards
- COMMUNICATION that is open, inclusive and respectful
- SYSTEMS that are efficient, patient centred and reliable
- PATHWAYS that are best practice and embedded, but also respect the individual needs of patients
Our achievements include:
- Trust rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme
Please see our Wellbeing & Benefits booklet for more information on our staff benefits.
Detailed job description and main responsibilities
Please see job description for further details on duties and responsibilities
Advertising Date: 19th April 2024
Closing Date: 6th May 2024
Shortlisting Date: 7th May 2024
Interview Date: TBC
Please be aware that we may close a vacancy earlier than stated should a sufficient number of applications be received, you are therefore advised to apply at your earliest convenience.
Person specification
Education and Qualifictaions
Essential criteria
- NVQ level 2-3 in Administration/Customer Care or equivalent level of Knowledge
- Educated to at least GCSE level or equivalent experience
- European Computer Driving Licence (ECDL) or equivalent
Knowledge/Experience
Essential criteria
- Good knowledge of Administrative Systems
- Ability to use your own initiative if required
Desirable criteria
- Working as part of a team
Skills/Ability
Essential criteria
- Excellent interpersonal skills with ability to use tact and diplomacy when relaying sensitive information
- Accurate Keyboard Skills
- Effective Communicator
- Good organisational skills with ability to prioritise own workload
- Ability to work to appropriate quality standards and meet tight deadlines
Desirable criteria
- Ability to recognise and solve with ability to prioritise own workload
- Ability to work as an effective team member
Other
Essential criteria
- Has a positive attitude to customer care
Desirable criteria
- Ability to remain calm and work effectively in pressure situations
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Suzanne Hogan
- Job title
- Access Manager
- Email address
- [email protected]
- Telephone number
- 01695 656972
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