Job summary
- Main area
- Admin
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time - 8 hours per week (Tuesday & Thursday 20.00 to Midnight)
- Job ref
- 409-8080266
- Employer
- Mersey and West Lancashire Teaching Hospitals NHS Trust
- Employer type
- NHS
- Site
- Ormskirk Hospital
- Town
- Ormskirk
- Salary
- £25,272 per annum pro rata
- Salary period
- Yearly
- Closing
- 12/07/2026 23:59
Employer heading
Clerical Officer A&E Department
NHS AfC: Band 2
After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to "name of trust" transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.
Job overview
We are looking to recruit a Receptionist within the Paediatric A&E Department at Southport District General Hospital
Previous applicants need not apply.
The post holder will be responsible for the registration of patients, booking patient appointments, general reception duties, and any other administration duties.
The learning and development opportunities are vast, we consider the department to be an innovative and creative environment.
Please be aware that we may close a vacancy earlier than stated should a sufficient number of applications be received, you are therefore advised to apply at your earliest convenience.
The JD & PS are currently under AfC review and are subject to change.
Main duties of the job
The post holder is responsible for providing an efficient and courteous reception service within the A&E department, undertaking a full range of clerical duties. The post holder will be responsible for using a range of IT systems to ensure timely and accurate data is recorded for all patients accessing the A&E department.
The role requires excellent communication and interpersonal skills together with a professional manner and empathy, using tact and diplomacy, adjusting style to meet barriers to communication and have the ability to overcome challenges in difficult situations.
Working for our organisation
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.
Our services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
- Rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.
Detailed job description and main responsibilities
Maintain a customer/ patient-focused service to patients, relatives and staff accessing the A&E department
Utilisation of the computerised system, to identify patients who have had previous contact with Southport & Ormskirk Hospitals.
Registration of patients by hospital procedure of all new attenders to the unit. Utilising the demographic checks provide by the Personal demographic service (PDS) system
Person specification
Qualifications
Essential criteria
- Educated to GCSE level or equivalent experience
- European Computer Driving Licence (ECDL)
Desirable criteria
- NVQ 2 in Customer service
Experience
Essential criteria
- Data entry experience
- Good knowledge of Administrative Systems
- Previous reception experience
- Experience dealing with customers
- Experience dealing with complaints
Desirable criteria
- Previous NHS experience
- Knowledge of Medway or other Patient Administrative System
Skills
Essential criteria
- Standard keyboard skills
- Ability to move case notes as required
- Ability to use own initiative when dealing with patient enquiries
- Good organisational skills
- Ability to priorities workload
- Ability to recognise and solve problems and identify when further advise is required
- Excellent interpersonal skills with ability to use tact and diplomacy
- Detail oriented and able to meet deadlines
- Good understanding of confidentiality
- Good verbal and written communication and telephone skills
Other
Essential criteria
- Frequent requirement to move patient case notes throughout the day
- Ability to concentrate when taking patient details at the reception desk or over the phone throughout the day
- Occasional requirement to deal with distressed patients
- Use of VDU continuously throughout the course of the shift
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Suzanne Hogan
- Job title
- Associate Directorate Manager for Patient Access
- Email address
- [email protected]
- Telephone number
- 01695 658068
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