Job summary
- Main area
- Switchboard
- Grade
- NHS AfC: Band 4
- Contract
- 12 months (12 months fixed term)
- Hours
- Full time - 37.5 sessions per week
- Job ref
- 409-8103246
- Employer
- Mersey and West Lancashire Teaching Hospitals NHS Trust
- Employer type
- NHS
- Site
- Whiston Hospital
- Town
- Prescot
- Salary
- £28,392 - £31,157 per annum
- Salary period
- Yearly
- Closing
- 11/09/2026 23:59
- Interview date
- 02/10/2026
Employer heading
Switchboard Team Leader
NHS AfC: Band 4
After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to "name of trust" transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.
Job overview
· To organise, develop and improve Telecommunications Services throughout the Trust
· Promote within and on behalf of the Telecommunications Department, excellent public relations with patients, visitors and staff as well as members of the public.
· Provide advice to service users to ensure that they obtain the maximum support from the service.
· Co-ordinate and maintain all activity records and fulfil routine administrative duties.
· Ensure efficient, cost-effective management of all Telecommunication services.
Please note, Job Description and Person Specification are subject to AfC approval.
Main duties of the job
KEY DUTIES
· Organise and plan own work routine.
· Ensuring service is covered 24/7, staff rotas are covered.
· Liaison with relevant suppliers of communication equipment for maintenance purposes.
· Assist with the testing of fall-back equipment and associated procedures.
· Provide advice and guidance on the specialised procedures, Major Incident, Cardiac Arrest, Fire alarms, General Alarms, Bomb Scares.
· Maintain and monitor all on-site Ascoms, long range pagers and mobile telephony and keep an up-to-date register of all holders.
· Input information into the computer systems as required.
· Involvement in the review of departmental work instructions and procedures.
· Work with the Accommodation department to enable a smooth changeover of tenants within the residential accommodation and assist with day-to-day problems.
· To cover switchboard duties in times of need (24hr service).
Working for our organisation
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
- Rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
Detailed job description and main responsibilities
Please find attached job description and person specification for main responsibilities and requirements.
Person specification
Qualifications
Essential criteria
- NVQ Level 2 Supervisory Management or equivalent experience or working towards
- NVQ Level 2 Customer Service or equivalent experience.
- ECDL or equivalent
- GCSE or equivalent Math
- GCSE or equivalent in English
Knowledge and Experience
Essential criteria
- Large scale organisation switchboard / call centre.
- Experience of line manging/ motivating a team
- Knowledge of databases
- Excellent customer care skills
Desirable criteria
- Ability to lead change
Skills
Essential criteria
- Understanding of other services and our impact on them
- Accuracy
Other
Essential criteria
- Varied deadlines and adhoc pressures
- Ability to work under pressure
Documents to download
Further details / informal visits contact
- Name
- Angie Hunt
- Job title
- FM Operational Service Manager
- Email address
- [email protected]
- Telephone number
- 01695 656139
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