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Job summary

Main area
Administration
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Part time - 22.5 hours per week (Tuesday / Wednesday and Friday 9-5)
Job ref
409-7674988-A
Employer
Mersey and West Lancashire Teaching Hospitals NHS Trust
Employer type
NHS
Site
Lowe House Health Centre
Town
St Helens
Salary
£25,760 - £27,476 per annum, pro rata
Salary period
Yearly
Closing
12/06/2026 23:59
Interview date
24/06/2026

Employer heading

Mersey and West Lancashire Teaching Hospitals NHS Trust logo

Administration Assistant

NHS AfC: Band 3

After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to "name of trust" transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.

Job overview

Band 3 Part-time (22.3 hours)

An opportunity has arisen for a Administrator to join our Paediatric Continence team!

The post holder will provide comprehensive confidential administrative/secretarial service to the Paediatric Continence team and the services users: necessitating contact with external bodies, clinical, nursing, management, executive and clerical staff.

They will also provide a first class administrative service ensuring daily workload and priorities are achieved to ensure a smooth efficient service is provided.

Job description and person specification subject to change as per AfC review.

Main duties of the job

  • Plan, organise meetings and training events, this includes booking venues and hospitality.  Design Flyers and send information out in advance to attendees and keep a record of attendance
  • To manage the daily referrals and record information onto the electronic patient record system (S1) ensuring fast tracking and marked as urgent referrals are actioned and redirect any inappropriate referrals.  
  • To organise and maintain appointments for the patients of the paediatric continence service.
  • To support the Paediatric Continence team members with the arranging, typing, and written correspondence. 
  • To maintain effective communication links are and networks are maintained in the form of written, verbal and electronic systems and act as a point of contact within the service, trust and external users. 
  • To support the development and organise clinic; maintain clinic rota’s for the service and support clinical staff in the management of administration relating to the clinics. 
  • Answering the telephone, taking, recording and distributing messages accurately, (including Patient enquiries) and responding to queries appropriately; sign posting where necessary. 
  • Management of paper/ electronic diaries for self and team
  • Management of own workload, to be able to work effectively without direct supervision, prioritising own workload.

Working for our organisation

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.

Our services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

  • Rated Outstanding by CQC Inspection August 2018
  • Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
  • National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.

You will be expected to undertake the Trusts' commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults. 

Detailed job description and main responsibilities

Please ensure you have read through the attached Job Description and Person Specification before submitting your application. 

Advertising date: 3rd June 2026

Closing date: 12th June 2026

Shortlisting date: 15th June 2026

Proposed Interview date: 24th June 2026

Please note, this post may close earlier than advertised if a sufficient number of applications are received. 

Person specification

Values

Essential criteria
  • We are kind
  • We are open
  • We are inclusive

Qualifications

Essential criteria
  • Educated to GSCE level or equivalent qualification and/or equivalent experience
  • Business and Administration or OCR qualification
  • RSA or equivalent qualification and/or equivalent experience

Knowledge

Essential criteria
  • Microsoft Office Products experience
  • Ability to work as part of a team
  • Previous administration experience
  • Understanding of Policy and procedure
Desirable criteria
  • Minute taking

Skills

Essential criteria
  • Word processing skills
  • Ability to accurately maintain and manage Computerised and Manual filing/documentation skills
  • Ability to use own initiative and work independently
  • Ability to manage difficult / sensitive situations
  • Ability to work the hours and undertake the duties required to meet the needs of the service
  • Time management skills
  • Excellent interpersonal skills
  • Capability to adapt to change to most situations
Desirable criteria
  • Audio Typing
  • Medical terminology
  • Knowledge of electronic computerised documentation systems used in the NHS

Employer certification / accreditation badges

Nursing TimesApprenticeships logoDisability confident leaderArmed Forces Covenant Gold AwardNavajo - Merseyside and CheshireCare quality commission - OutstandingDying to Work CharterStep into healthHappy to Talk Flexible WorkingNHS Rainbow Badge - BronzeDefence Employer Recognition Scheme (ERS) - GoldPeople Promise

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Lesley Mitchell
Job title
Associate Directorate Manager
Email address
[email protected]
Telephone number
01744 626701
Additional information

Janet Shearer

Admin Services Co-ordinator

[email protected]

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