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Job summary

Main area
Dispatch
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Part time - 15 hours per week
Job ref
409-8080824
Employer
Mersey and West Lancashire Teaching Hospitals NHS Trust
Employer type
NHS
Site
St Helens Hospital
Town
St Helens
Salary
£25,272 per annum, pro rata
Salary period
Yearly
Closing
16/07/2026 23:59

Employer heading

Mersey and West Lancashire Teaching Hospitals NHS Trust logo

Dispatch Co-ordinator

NHS AfC: Band 2

After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to "name of trust" transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.

Job overview

Permanent - Part Time Hours (15 hours)

The Surgical Care Group is looking for an enthusiastic and self-motivated dispatch co-ordinator to provide an efficient service ensuring that all Pre-operative assessment, GP and Joint, Colorectal and Gynaecology school letters are quality checked and sent out in a timely manner. Accurate recording of incoming post. To carry out clerical duties within the Department, call centre cover as needed and completion of telephone reminder service in accordance with the relevant Mersey West Lancashire Teaching Hospitals Trust’s Policies and Procedures.

Please note the JD and PS are subject to change under AfC review

Main duties of the job

This demanding role will require excellent time management and organisational skills.  The successful candidate must be able to prioritise their own workload and will require a flexible approach to their duties.

The post holder should be proficient in the use of Microsoft Office packages.  Ability to use a range of computer systems to collate information and escalate potential problem areas.  Training will be given where necessary for internal IT systems.

There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative.

Working for our organisation

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

  • Rated Outstanding by CQC Inspection August 2018
  • Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
  • National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme

Detailed job description and main responsibilities

Please see Job Description and Person Specification attached.

Advertising Date: 9th July 2026

Closing Date: 16th July 2026

Shortlisting Date: 17th July 2026

Proposed Interview date: 21st July 2026 (TBC)

Please note this vacancy may close early if a high number of applications is reached

Person specification

Qualifications

Essential criteria
  • Educated to GCSE level for English and Maths or equivalent experience
  • NVQ in Business Administration Level 3 or equivalent knowledge through formal training or experience
  • Word processing skills

Knowledge

Essential criteria
  • Excellent IT skills with knowledge and experience of Microsoft Office
  • Previous experience of working within a clerical environment
  • Able to deal with the public in person and via telephone
Desirable criteria
  • Previous NHS experience
  • Knowledge of medical terminology

Skills

Essential criteria
  • Self-motivated and ability to work using own initiative with limited supervision
  • Able to use own initiative and respond to new challenges, knowing when to escalate
  • Ability to organise/manage/prioritise own work schedule
  • Excellent communication and customer care skills
  • Ability to accurately maintain computerised and manual documentation systems
  • Able to promote good working relationships amongst team and colleagues
  • Ability to assist in the mentoring and training of new staff
Desirable criteria
  • Excellent interpersonal and influencing skills
  • Good understanding of Trust internal policies as appropriate

Other

Essential criteria
  • Excellent team player
  • Confident and sympathetic when dealing with patients/staff
Desirable criteria
  • Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace

Employer certification / accreditation badges

Nursing TimesApprenticeships logoDisability confident leaderArmed Forces Covenant Gold AwardNavajo - Merseyside and CheshireCare quality commission - OutstandingDying to Work CharterStep into healthHappy to Talk Flexible WorkingNHS Rainbow Badge - BronzeDefence Employer Recognition Scheme (ERS) - GoldPeople Promise

Documents to download

Apply online now

Further details / informal visits contact

Name
Amy Smallshaw
Job title
Team Leader
Email address
[email protected]
Telephone number
01744646064
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