Job summary
- Main area
- Medicine
- Grade
- Band 3
- Contract
- Permanent: Working hours across Monday-Saturday
- Hours
- Full time - 37.5 hours per week (Monday - Saturday 0800 - 18:00)
- Job ref
- 408-26-272-A
- Employer
- Wirral University Teaching Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Arrowe Park Hospital
- Town
- Upton
- Salary
- £25,760 - £27,476 per annum
- Salary period
- Yearly
- Closing
- 17/08/2026 23:59
Employer heading
Endoscopy TCI Clerk
Band 3
To discover why you should consider applying for a role at Wirral University Teaching Hospital NHS Foundation Trust, please watch our video and hear directly from our staff about what it’s truly like to work at WUTH and its surrounding areas: https://youtu.be/Z5oMaNXprn8
Job overview
The Endoscopy Department are looking to appoint a TCI Clerk to support the booking of elective activity.
This role is based within the Endoscopy Unit at Arrowe Park Hospital working across 6 days (Monday-Saturday).
The successful candidate will have experience of using Cerner and ideally have TCI training, although this is not essential as training will be provided. They should have good people skills and be able to prioritise their own workload. Experience in a clinic setting would be an advantage.
Main duties of the job
Create, book, admit and discharge TCI encounters for patients.
Arrange the booking, reception and follow up outpatient appointments.
Complete all required documentation and computer records.
Send out admissions letters and deals with all relevant enquires from patients, relatives and GP’s etc.
Deals with any difficulties relating to the admission of the patient, referring to a higher level if required.
Ensure clear communications with the consultant and their secretary.
Ensure cancelled appointments are refilled where possible by reviewing the waiting list.
Ensure strict monitoring of patients waiting times, i.e. targets to be achieved.
Liaise with multi-disciplinary staff regarding Consultants annual leave.
Working for our organisation
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as “competent and caring staff” by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the Northwest of England, comprising of the Wirral’s only Emergency Department. We provide a high-quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider Northwest footprint.
We have approximately 855 beds trust-wide, and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Detailed job description and main responsibilities
Please see Job overview & attached Job description for further information about the TCI Clerk position available with WUTH.
Visits to the Endoscopy Unit are welcomed for interested applicants.
Person specification
Qualifications, Specific Experience & Training
Essential criteria
- Minimum of 5 GCSE’s at Grade A*-C, including Maths and English
- At least 12 months experience of working with the public
Desirable criteria
- ECDL or equivalent
- Experience of working in the NHS
Knowledge and Skills
Essential criteria
- Computer skills
Desirable criteria
- Good working knowledge of Cerner
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Millie Cameron
- Job title
- Endoscopy Performance Manager
- Email address
- [email protected]
- Telephone number
- 0151 604 7095
- Additional information
Michael Ray
Endoscopy Team Leader
0151 604 7095
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