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Job summary

Main area
Administration
Grade
Band 2
Contract
Fixed term: 6 months (from start date)
Hours
  • Full time
  • Part time
37.5 hours per week
Job ref
844-7726149
Employer
Wirral Community Health and Care NHS Foundation Trust
Employer type
NHS
Site
Victoria Central hospital
Town
Wallasey
Salary
£24,465 pa pro rata
Salary period
Yearly
Closing
16/03/2026 23:59

Employer heading

Wirral Community Health and Care NHS Foundation Trust logo

VCH Receptionist

Band 2

Wirral Community Health & Care NHS Foundation Trust's common purpose:

We will support you and your community to live well.

Our values:

Compassion
Supportive and caring, listening to others.

Open
Communicating openly, honestly and sharing ideas.

Trust
Trusted to deliver, feeling valued and safe.

Wirral Community Health & Care NHS Foundation Trust provides high quality community health and care services which are responsive to the needs of our local population. Services are delivered by our dedicated and innovative multi disciplinary professionals and supported by equally committed staff behind the scenes. We strive to continue developing and improving our services by working with and listening to our populations, partners, commissioners and staff.

WCHC offers you a great opportunity to be a part of a talented, passionate and committed team delivering excellent community based services across Cheshire and Merseyside.

 

Job overview

FIXED TERM;  6 MONTHS

The VCH Walk in Centre Service operates 7 days a week, from 8am-8pm 365 days a year. We provide the call handling / reception and administrative support within the division.
Staff are required to work closely with the Management Team as well as associated clinicians to ensure patients wellbeing  and experience is of the highest standard

Main duties of the job

  • Greet patients and visitors in a calm, friendly, and professional manner
  • Register walk-in patients accurately and efficiently on the clinical system
  • Confirm patient identity, demographics, and eligibility for care
  • Book, amend, and cancel appointments where required
  • Liaise closely with clinicians and nursing staff to support smooth patient flow
  • Maintain strict patient confidentiality at all times
  • Follow Walk-In Centre policies, procedures, and infection control guidelines
  •  
  • Prioritise patients appropriately, escalating concerns to clinical staff when needed
  • Monitor waiting areas and inform clinicians of delays or capacity issues

Working for our organisation

Wirral Community Health and Care NHS Foundation Trust has been rated as Good by CQC (Dec 2023) with some outstanding areas.

As an aspiring outstanding Trust we have numerous policies and procedures in place which provide standard organisational ways of working, in line with organisational objectives, relevant legislation and requirements. Policies allow for continuity and consistency within the Trust. Employees must abide by and adhere to all Wirral Community NHS Trust’s policies, at all times.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification for more details about this exciting role

Person specification

QUALIFICATIONS AND PROFESSIONAL TRAINING

Essential criteria
  • NVQ Level 2, GCSE Level or equivalent experience
Desirable criteria
  • Demonstrable working knowledge of Microsoft packages including Word, Excel and Outlook

EXPERIENCE & KNOWLEDGE

Essential criteria
  • Previous experience of dealing with the public and taking telephone enquiries
  • Experience of accurate data inputting

SKILLS & ABILITIES

Essential criteria
  • Good oral and written communication skills with people from a wide variety of backgrounds
  • Ability to produce work of a good standard with attention to detail
  • Ability to communicate sensitively with all staff groups, patients and their families
Desirable criteria
  • Ability to work under pressure to meet tight deadlines
  • Good organisational skills

PERSONAL QUALITIES

Essential criteria
  • Patient
  • Flexible
  • Ability to use own initiative but understand the need to seek advice when necessary
Desirable criteria
  • Proactive

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyAge positiveInvestors in People: GoldHSJ Best places to workArmed Forces Covenant (Silver Award)Mindful employer.  Being positive about mental health.We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Barry Fitzpatrick
Job title
Lead Nurse
Email address
[email protected]
Telephone number
01516047296
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