Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- Fixed term: 6 months (from start date)
- Hours
- Full time
- Part time
- Job ref
- 844-7726149
- Employer
- Wirral Community Health and Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Victoria Central hospital
- Town
- Wallasey
- Salary
- £24,465 pa pro rata
- Salary period
- Yearly
- Closing
- 16/03/2026 23:59
Employer heading
VCH Receptionist
Band 2
Wirral Community Health & Care NHS Foundation Trust's common purpose:
We will support you and your community to live well.
Our values:
Compassion
Supportive and caring, listening to others.
Open
Communicating openly, honestly and sharing ideas.
Trust
Trusted to deliver, feeling valued and safe.
Wirral Community Health & Care NHS Foundation Trust provides high quality community health and care services which are responsive to the needs of our local population. Services are delivered by our dedicated and innovative multi disciplinary professionals and supported by equally committed staff behind the scenes. We strive to continue developing and improving our services by working with and listening to our populations, partners, commissioners and staff.
WCHC offers you a great opportunity to be a part of a talented, passionate and committed team delivering excellent community based services across Cheshire and Merseyside.
Job overview
FIXED TERM; 6 MONTHS
The VCH Walk in Centre Service operates 7 days a week, from 8am-8pm 365 days a year. We provide the call handling / reception and administrative support within the division.
Staff are required to work closely with the Management Team as well as associated clinicians to ensure patients wellbeing and experience is of the highest standard
Main duties of the job
- Greet patients and visitors in a calm, friendly, and professional manner
- Register walk-in patients accurately and efficiently on the clinical system
- Confirm patient identity, demographics, and eligibility for care
- Book, amend, and cancel appointments where required
- Liaise closely with clinicians and nursing staff to support smooth patient flow
- Maintain strict patient confidentiality at all times
- Follow Walk-In Centre policies, procedures, and infection control guidelines
- Prioritise patients appropriately, escalating concerns to clinical staff when needed
- Monitor waiting areas and inform clinicians of delays or capacity issues
Working for our organisation
Wirral Community Health and Care NHS Foundation Trust has been rated as Good by CQC (Dec 2023) with some outstanding areas.
As an aspiring outstanding Trust we have numerous policies and procedures in place which provide standard organisational ways of working, in line with organisational objectives, relevant legislation and requirements. Policies allow for continuity and consistency within the Trust. Employees must abide by and adhere to all Wirral Community NHS Trust’s policies, at all times.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification for more details about this exciting role
Person specification
QUALIFICATIONS AND PROFESSIONAL TRAINING
Essential criteria
- NVQ Level 2, GCSE Level or equivalent experience
Desirable criteria
- Demonstrable working knowledge of Microsoft packages including Word, Excel and Outlook
EXPERIENCE & KNOWLEDGE
Essential criteria
- Previous experience of dealing with the public and taking telephone enquiries
- Experience of accurate data inputting
SKILLS & ABILITIES
Essential criteria
- Good oral and written communication skills with people from a wide variety of backgrounds
- Ability to produce work of a good standard with attention to detail
- Ability to communicate sensitively with all staff groups, patients and their families
Desirable criteria
- Ability to work under pressure to meet tight deadlines
- Good organisational skills
PERSONAL QUALITIES
Essential criteria
- Patient
- Flexible
- Ability to use own initiative but understand the need to seek advice when necessary
Desirable criteria
- Proactive
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Barry Fitzpatrick
- Job title
- Lead Nurse
- Email address
- [email protected]
- Telephone number
- 01516047296
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