Job summary
- Main area
- Community Division
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Office Hours (9:00 - 17:00))
- Job ref
- 350-CC7593498-A
- Employer
- Mersey Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Willis House & Netherton Health Centre
- Town
- Whiston
- Salary
- £27,485 - £30,162 Per annum
- Salary period
- Yearly
- Closing
- 04/12/2025 23:59
Employer heading
Medical Secretary
Band 4
Job overview
Are you looking for an exciting opportunity?
Adult ADHD service for Halton, Knowsley and Sefton are looking to recruit an established Medical Secretary to join the ADHD part of the team.
Primary secretarial responsibility to 3 Consultant Psychiatrists.
We are looking for a Medical Secretary who is enthusiastic and person centred who will provide a high quality service that is innovative in practise.
Main duties of the job
We are looking for a Medical Secretary who is enthusiastic and person centred who will provide a high quality service that is innovative in practise.
The core business of the service is Monday to Friday between 0900hrs – 1700hrs.
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Detailed job description and main responsibilities
The organisation and coordination of regular client centred meetings, clinics and care & support reviews are arranged and administered on behalf of the client.
The post holder will have primary secretarial responsibility to all Consultants, Doctors, Medics and Trainees.
The post holder will also provide a confidential, flexible, comprehensive business administration service within a team or service structure.
The post holder must be able to exercise judgement and knowledge in prioritising their daily duties and tasks, by understanding the needs and priorities of the Consultant Psychiatrists or service leads and balancing against service level agreements/core standards and the resource available.
This will require the post holder to be able to negotiate, influence, delegate and make creative decisions to ensure the use of resources are maximised within the service or team.
Knowledge of general/medical or legal terminology is a requirement; working knowledge of the Mental Health Act and experience of using Electronic Patient Records system, is essential to carry this role out effectively.
Person specification
Qualifications
Essential criteria
- Possess a recognised typing/word processing qualification i.e., RSA III or equivalent
- Good standard of general education to include GCSE grade C or equivalent including English language
- AMSPAR Diploma or equivalent i.e. Legal
- NVQ Admin level 3 or working towards
- ECDL or Microsoft Office Specialist qualification or working towards
Knowledge/Experience
Essential criteria
- Significant relevant secretarial and diary management experience in similar role
- Respond to and deal with routine and complex enquiries from staff and other agencies in using initiative and responding within agreed boundaries
- Previous experience of arranging meetings and producing the relevant agendas, minutes, and papers
- Previous experience of data input and retrieval for analysis
- Proficient in the use of computer packages which include Word, Excel, PowerPoint, Microsoft Outlook and Internet Explorer
- Able to produce documents, reports etc to a high standard to meet deadlines
- Experience of using/updating electronic client admin system RiO/Care notes
- Ability to operate and maintain a bring forward system.
Desirable criteria
- Experience of working in a mental health/learning disability setting would be desirable
Values
Essential criteria
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Skills
Essential criteria
- Strong verbal and written communication skills
- Ability to develop and maintain good working relationships
- Demonstrate the ability to use effective communication when dealing with internal and external clients/client’s families & carers/agencies etc
- Demonstrate a caring and sensitive attitude when responding to client’s families/carers concerns, queries
- Able to plan and prioritise
- Accurate and efficient keyboard skills
- Able to type directly into lap-top during meetings/note taking
- Able to adapt to changing needs and demands
- Ability to work under pressure to tight deadlines
- Able to solve problems and demonstrate sustainable solutions
- Able to identify where task/ processes are adding value or efficient use of resource and or adding value to client’s outcomes
- Ability to communicate at all levels
- Good levels of numeracy
- Ability to travel to different office locations if required.
- Good listening skills
- Able to adapt to new/changing/national agenda which impact on the NHS or theTrust
Other
Essential criteria
- Flexible approach to work to meet deadlines (within the agreed hoursof work)
- Demonstrate an understanding of Health and Safety issues with regards to self and team members
- Demonstrate a willingness to undertake further training, identification of own developmentand training needs
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Janet Holding
- Job title
- Office Manager
- Email address
- [email protected]
- Telephone number
- 0151 351 8839
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