Job overview

Right to work: We actively promote diversity and inclusion. Please note that this role is unlikely to meet the eligibility requirements for sponsorship under the Skilled Worker visa route. We recommend that you assess your eligibility before applying for this position. Skilled Worker sponsorship will be assigned in line with Trust procedure. Visit https://www.gov.uk/skilled-worker-visa

This role is working Monday - Friday with regular hours to be agreed between 8am - 6pm with occasional Bank Holidays

An exciting opportunity has arisen in Clatterbridge Cancer Centre - Wirral for a motivated and proactive individual to become part of a busy and friendly appointment team. The role can often be varied and complex but with a high level of job satisfaction.

The role requires the candidate to be a good team player as the successful candidate will be joining a large administration and clerical group with good peer group support. The role will also offer the candidate opportunities to learn new skills within Admin Services Department and variety in their day to day activities.

The post holder will also be responsible for ensuring patients are communicated with in a timely manner. Excellent administration skills, with a good knowledge of Microsoft applications and experience of working with patient records and using multiple hospital databases and software is advantageous.

Main duties of the job

Main duties of the job

• Scheduling of complex Computer Planning and Radiotherapy appointment booking as per protocols
• Ensure appropriate administrative actions for Computer Planning and Radiotherapy Booking are completed whilst achieving our Key Performance Indicators 
• Communicate with patients regarding appointments liaising with Clinicians and other clinical teams regarding complex cases - via telephone, text service & email and deal with barriers to understanding 
• Change, amend and cancel appointments at the request of the appropriate teams and patients
• Allow early opportunity to escalate capacity issues in accordance with pathway targets
• Organise interpreters where needed for patient Planning and Radiotherapy appointments
• To maintain and improve own skills by undertaking the appropriate training and development opportunities relevant to the post. 
• Maintain and ensure 100% compliance with all mandatory training using ESR 
• To participate in all administrative and clerical duties
• To maintain confidentiality at all times
• To maintain multiple email boxes
• To have a knowledge of a range of procedures and appointments across multiple services
• Requires multitasking
• Using multiple applications
• Supporting other teams/areas within the Hub
• Reception cover

Working for our organisation

The Clatterbridge Cancer Centre NHS Foundation Trust is one of the UK’s leading cancer centres providing highly specialist cancer care to a population of 2.4m people across Cheshire and Merseyside, and the surrounding areas, including North Wales and the Isle of Man.

Our vision is to not only maintain this level of commitment to excellence but to work with our academic and healthcare partners across the region to ensure care, treatment and patient outcomes continuously improve in the future. We are very proud of all our expert and loyal staff and we welcome people who share the collective aim of delivering excellence in everything that we do.

Our values represent who we are and what we believe in. They define how we act to deliver the best possible care for our patients and shape The Clatterbridge Cancer Centre as a great place to work. 

We are - 

• Kind
  
  
• Empowered
  
  
• Responsible
  
  
• Inclusive