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Job summary

Main area
Gastroenterology
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday to Friday)
Job ref
408-25-106-A
Employer
Wirral University Teaching Hospital NHS Foundation Trust
Employer type
NHS
Site
Wirral University Teaching Hospital
Town
Wirral
Salary
£24,071 - £25,674 per annum
Salary period
Yearly
Closing
04/06/2025 08:00

Employer heading

Wirral University Teaching Hospital NHS Foundation Trust logo

Gastroenterology Support Secretary

Band 3

 

To discover why you should consider applying for a role at Wirral University Teaching Hospital NHS Foundation Trust, please watch our video and hear directly from our staff about what it’s truly like to work at WUTH and its surrounding areas: https://youtu.be/Z5oMaNXprn8

Job overview

An opportunity has arisen for a Support Medical Secretary to join our  busy secretarial team within the Medical Division.

You will be based within the Gastroenterology service working alongside a team of 8 medical secretaries and 2 support secretaries.   The Gastroenterology service currently supports a substantial workforce of over 10 consultants and 7 Specialist Nurses.

The suitable candidate should have good people skills and be able to prioritise their own workload. Experience of audio typing is desirable but not essential.

 

Main duties of the job

You will responsible for maintaining patients’ records, processing incoming and outgoing correspondence, producing correspondence from audio/copy and dealing with telephone calls. In addition, you will liaise with Consultants, other Trust staff, and organisations outside of the department in order to resolve queries. You will have the ability to work under pressure, prioritise your workload and to deal with confidential and sensitive issues in a professional manner.

Experience is desirable however not essential.

Working for our organisation

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as “competent and caring staff” by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral’s only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

Detailed job description and main responsibilities

Please see Job overview & attached Job description for further information about the Support Secretary position available with WUTH.

Person specification

Qualifications, Specific Experience & Training

Essential criteria
  • AMSPAR Medical Terminology Certificate, or equivalent qualification/experience
  • RSA Level II word processing or equivalent
  • Experience of Audio-typing.
  • Experience of working in an administrative role.
Desirable criteria
  • Previous administrative experience working with in the NHS or medical environment

Knowledge and Skills

Essential criteria
  • Good IT skills, including use of Microsoft Office
  • Good time management/organisational skills
  • Awareness of Trust guidelines regarding complaints, confidentiality etc
Desirable criteria
  • Ability to use own initiative and prioritise workload using organisational skills
  • Awareness of Trust guidelines regarding patient confidentiality, complaints, etc
  • Awareness of relevant NHS/departmental targets for example 18 week RTT and cancer

Personal Attributes

Essential criteria
  • Ability to deal with sensitive issues with tact and diplomacy
  • Polite, conscientious and courteous
  • Able to recognise and escalate issues out of scope of role
Desirable criteria
  • Ability to communicate in a professional manner with patients, relatives, Trust staff and other departments
  • Ability to work independently or as part of a team – self motivated
  • Ability to remain calm when working under pressure

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyAge positiveArmed Forces Covenant (Silver Award)Navajo - Merseyside and CheshireDisability confident employerNHS Rainbow badgeHappy to Talk Flexible Working

Documents to download

Apply online now

Further details / informal visits contact

Name
Lucy Hazlehurst
Job title
Business Support Manager
Email address
[email protected]
Telephone number
0151 482 7862
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