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Job summary

Main area
Medicine
Grade
Band 3
Contract
Permanent
Hours
Part time - 22.5 hours per week (07:30-15:30, 11:00-19:00, 13:15-21:15 & Nights)
Job ref
408-26-424
Employer
Wirral University Teaching Hospital NHS Foundation Trust
Employer type
NHS
Site
Arrowe Park Hospital
Town
Wirral
Salary
£25,760 - £27,476 per annum pro rata
Salary period
Yearly
Closing
01/07/2026 23:59

Employer heading

Wirral University Teaching Hospital NHS Foundation Trust logo

Patient Flow Clerk

Band 3

 

To discover why you should consider applying for a role at Wirral University Teaching Hospital NHS Foundation Trust, please watch our video and hear directly from our staff about what it’s truly like to work at WUTH and its surrounding areas: https://youtu.be/Z5oMaNXprn8

Job overview

An exciting Opportunity has arisen to be a part of our pivotal  Patient Flow  Team

We are seeking highly motivated individuals who like  to work in a fast paced environment, to join our busy 24 /7  Patient Flow Team , to assist in the day to day operational management of patient flow across the Trust, which covers two sites .

The successful candidate will be required to work closely with clinical and operational teams to facilitate the optimal use of beds across the organisation.

The post demands excellent communication skills , as it involves internal and external reporting to be completed pre and post operational capacity meetings, and excellent customer care service skills.

Flexibility and an ability to adapt to change quickly is essential to the role, as is the ability to perform in a high pressure environment.

The post involves high level of calls, administration duties , internal and external reporting , booking patient transport and use of hospital IT systems, therefore ability to work well under pressure and meet deadlines is essential. 

The post holder will be required to work on a rotational basis including nights, weekends and holidays.

Hours cover early, late and night shifts 

Main duties of the job

• Comply with Bed Management protocols
• Converse directly with General Practitioners regarding the admission of patients and organise
emergency transport via ambulance control when required.
• Provide accurate and concise information for bed meetings (5 scheduled throughout the day).
• Provide daily sitrep to information team
• Collate data from information team and WIC and submit sitrep to NHS England weekends/Bank Holidays and OOH.
• Independently work within the admission areas, monitoring patient flow.
• Liaise with ward staff and gather concise information regarding actual or potential discharges, next day discharges, internal hospital delays and potential outliers.
• Liaise closely with the Infection Control Team regarding the infection status of the hospital and any outbreaks in the community.
• Update the Capacity Management System throughout the day and night.
• Circulate bed escalation via email to hospital managers.
• Assist in achieving the 4-hour target in A&E
• Effectively manage all telephone enquiries.
• Communicate with Consultants and Bed Managements at other trusts regarding safe and timely transfers.
• Responsible for the collation and continual update of Bed Managements statistics.
• Photocopy forms and documentation for department.
• Demonstrate own duties and provide On-The-Job Training to new members of staff.

Working for our organisation

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as “competent and caring staff” by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral’s only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

Detailed job description and main responsibilities

Please see Job overview & attached Job description for further information about the Bed Bureau Clerk position available with WUTH.

Person specification

Qualifications, Specific Experience & Training

Essential criteria
  • 5 GCSE’s or equivalent
  • NVQ LEVEL 3 customer care or equivalent. ECDL or equivalent
  • Clerical experience or Experience of dealing with the general public
  • Experience of working as part of a team

Knowledge and Skills

Essential criteria
  • Effective written and verbal communication
  • Good customer service
  • Computer and keyboard skills

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyAge positiveArmed Forces Covenant (Silver Award)Navajo - Merseyside and CheshireDisability confident employerCare Leaver CovenantNHS Rainbow badgeHappy to Talk Flexible Working

Documents to download

Apply online now

Further details / informal visits contact

Name
Hannah May
Job title
Business Support Manager - Patient Flow
Email address
[email protected]
Telephone number
0151 604 7123
Additional information

For further information please contact:  Patient Flow Business Support Manager  

via email - [email protected]

or via 0151 604 7123

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