Job summary
- Main area
- Surgery
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday - Friday 08:30 - 17:00)
- Job ref
- 408-25-460
- Employer
- Wirral University Teaching Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Clatterbridge Hospital
- Town
- Wirral
- Salary
- £24,625 - £25,674 per annum
- Salary period
- Yearly
- Closing
- 02/06/2025 23:59
Employer heading

TCI Clerk
Band 3
To discover why you should consider applying for a role at Wirral University Teaching Hospital NHS Foundation Trust, please watch our video and hear directly from our staff about what it’s truly like to work at WUTH and its surrounding areas: https://youtu.be/Z5oMaNXprn8
Job overview
The Division of Surgery are looking to appoint a Urology TCI Clerk on a full time basis to support the elective activity for day case and Inpatient admissions.
The successful candidate will have experience of using Cerner and ideally have TCI training, although this is not essential as training will be provided. They should have good people skills and be able to prioritise their own workload. Experience in a clinic setting would be an advantage.
Main duties of the job
Create, book, admit and discharge TCI encounters for patients.
Arrange the booking, reception and follow up outpatient appointments.
Complete all required documentation and computer records.
Locate and request case notes as required and check for information regarding admission.
Send out admissions letters and deals with all relevant enquires from patients, relatives and GP’s etc.
Deals with any difficulties relating to the admission of the patient, referring to a higher level if required.
Ensure clear communications with the consultant and their secretary.
Ensure cancelled appointments are refilled where possible by reviewing the waiting list.
Ensure strict monitoring of patients waiting times, i.e. targets to be achieved.
Liaise with multi-disciplinary staff regarding Consultants annual leave.
Working for our organisation
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as “competent and caring staff” by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the Northwest of England, comprising of the Wirral’s only Emergency Department. We provide a high-quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider Northwest footprint.
We have approximately 855 beds trust-wide, and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Detailed job description and main responsibilities
Please see Job overview & attached Job description for further information about the Urology TCI Clerk position available with WUTH.
Person specification
Qualifications, Specific Experience & Training
Essential criteria
- Minimum of 5 GCSE’s at Grade A*-C, including Maths and English
- At least 12 months experience of working with the public
Desirable criteria
- ECDL or equivalent
- Experience of working in the NHS
Knowledge and Skills
Essential criteria
- Computer skills
Desirable criteria
- Good working knowledge of Cerner
Personal Attributes
Essential criteria
- Ability to work well within a Team
- Polite, friendly approach and self-motivated
- Understand when to seek support and advice
Knowledge and Skills
Essential criteria
- Proven problem solving skills
- Excellent communication skills, both written and verbal.
- Excellent customer care skills
- Knowledge of Government targets
- Good organisational skills
- Prioritising workload to meet deadlines
- Time management skills
Desirable criteria
- Knowledge of Trusts procedures of dealing with complaints
Documents to download
Further details / informal visits contact
- Name
- John Skinner
- Job title
- Business Support Manager
- Email address
- [email protected]
- Telephone number
- 015167851111
- Additional information
John Skinner - extension 4507
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