Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time
- Home or remote working
- Job ref
- 110-AC025-0126
- Employer
- Cwm Taf Morgannwg University Health Board
- Employer type
- NHS
- Site
- Ynysmeurig House
- Town
- Abercynon
- Salary
- £25,313 - £26,999 per annum
- Salary period
- Yearly
- Closing
- 20/01/2026 23:59
Employer heading
Adminstration Support Officer
Band 3
Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.
Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.
At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.
Discover more about working with us here:
Cwm Taf Morgannwg University Health Board – Join CTM
Home - Cwm Taf Morgannwg University Health Board
Job overview
Join our dynamic People Directorate team and play a key role in supporting the Senior Leadership Team. We’re looking for an organised, proactive individual to provide efficient administrative support and ensure the smooth day-to-day running of the office.
You’ll manage your own workload, prioritising tasks and working independently while using your initiative to handle urgent matters. Responsibilities include acting as a key point of contact for internal and external stakeholders, coordinating meeting papers and agendas, and organising meetings with all associated arrangements.
Flexibility is essential as you’ll support the Business Support Manager and colleagues across the Directorate when needed. You’ll also process requisitions and invoices using Oracle, and ensure goods are ordered and received promptly.
If you’re highly organised, adaptable, and thrive in a fast-paced environment, we’d love to hear from you!
Main duties of the job
Provide an efficient and effective administrative support service to the People Directorate Senior Leadership Team.
Support the day-to-day running of the Senior Leadership Team office and ensuring their business is managed effectively and efficiently.
Work flexibly to support the Business Support Manager, and assist and support other colleagues within the People Directorate as required.
Support the co-ordination and provision of meeting papers and agendas.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom.
Working for our organisation
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications and Knowledge
Essential criteria
- Vocational Level 3 qualification, or possess the equivalent level of knowledge, experience and skills.
- ECDL certificate or the equivalent level of experience using Microsoft Office packages.
- Knowledge of office procedures.
- Demonstrate a sound understanding of confidentiality.
- Clear understanding of Health & Safety Regulations.
- Knowledge of administration and clerical procedures.
- Numerate and literate, with knowledge and experience of dealing with a range of working practices.
Desirable criteria
- Understanding of NHS electronic systems, ideally ESR (electronic staff record) and Oracle.
Experience
Essential criteria
- Experience working in a busy office environment.
- Experience of using IT software management programmes and databases.
- Experience in organising, planning and prioritising workload.
Desirable criteria
- Experience of working in HR or Recruitment environment.
Skills and Attributes
Essential criteria
- Excellent verbal and written communication.
- Customer care skills.
- Ability for tact and persuasion when dealing with issues.
- Use of own initiative to resolve issues/problems.
- Ability to prioritise work and meet deadlines in an organised manner. Be confident reliable, methodical and pay attention to detail.
- Be confident reliable, methodical and pay attention to detail.
Desirable criteria
- Produce reports from information retrieved from various software packages.
- Able to adapt to an unpredictable workload.
- Able to work within a changing environment.
- Welsh Language Skills (Level 3 and above/B2) are Desirable for this Role.
Other Role Requirements
Essential criteria
- Flexible in work related tasks.
- Able to work as part of a team and Be proactive and have a positive approach to the role.
- Travel in a timely manner if required to work or attend meetings at other UHB premises.
- Ability to move and handle files and equipment.
- Ability to move and re-arrange meeting room furniture.
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Nerys Heightley
- Job title
- Business Support Manager / Rheolwr Cymorth Busnes
- Email address
- [email protected]
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