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Job summary

Main area
Administration
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Part time - 25 hours per week (Monday to Friday 9.00am to 2.30pm)
Job ref
110-AC288-1025
Employer
Cwm Taf Morgannwg University Health Board
Employer type
NHS
Site
Mental Health Building
Town
Bridgend
Salary
£25,313 - £26,999 per annum pro rata
Salary period
Yearly
Closing
07/10/2025 23:59

Employer heading

Cwm Taf Morgannwg University Health Board logo

Administrative Assistant

NHS AfC: Band 3

Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.

Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.

At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.

Discover more about working with us here:

Cwm Taf Morgannwg University Health Board – Join CTM

Home - Cwm Taf Morgannwg University Health Board

 

Job overview

The Administrative Assistant will provide effective administrative service to aid the efficient running of the Older Adult Mental Teams based at the Quarella Road Bridgend.  As well as administrative tasks the post holder will collect and input statistical information on client activity in line with both local and national requirements as determined by the Welsh  Government. 

The Administrative Assistant will be expected to portray a positive image and be able to liaise in a professional manner with clients, colleagues and visitors to the Service.

Main duties of the job

Organise own daily work processes

·        Monitor and review data capture systems, ensuring that quality and accuracy of data capture and reporting is consistently high

·        Undertake and assist in regular data accuracy checks and data cleansing

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom.

Working for our organisation

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family.  Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

  • We listen, learn and improve
  • We treat everyone with respect
  • We all work together as one team

 

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

Detailed job description and main responsibilities

·        Deal efficiently and effectively with correspondence and queries, often of a highly confidential nature from other agencies and the general public

·        Deal effectively with all other correspondence and queries relating to the Service

·        Ensure all patient/client correspondence and investigations are filed into casenotes within required timescales and prior to outpatient attendance

·        Maintain an accurate Medical Records filing system, ensuring casenotes are tracked appropriately

·        Process incoming referrals, liaising with core team members and Admin Team Leader regarding incoming referrals and allocation

·        Assist in supporting the Team Meeting as and when required

·        Ensure client appointment booking systems are well managed and maintained

·        Carry out health and safety responsibilities in accordance with Directorate and Health Board policies and procedures

Person specification

Education/Qualifications

Essential criteria
  • 3 GCSEs or equivalent
  • NVQIII Business Administration or willingness to work towards
  • RSAII Typing or equivalent relevant experience
  • ECDL or equivalent experience
Desirable criteria
  • Medical terminology

Experience

Essential criteria
  • Previous all round office experience
  • Experience of using databases
  • Experience of establishing new systems of work
Desirable criteria
  • Has previously worked in the NHS or similar environment

Skills

Essential criteria
  • Good interpersonal skills
  • Ability to work in a challenging environment
  • Good communication and listening skills
Desirable criteria
  • Welsh language speaking/listening skills at Level 3 or above

Knowledge

Essential criteria
  • Ability to transfer IT skills to new applications
Desirable criteria
  • Knowledge of Myrddin, WCCIS & FACE IT systems

Personal Attributes

Essential criteria
  • Non judgemental
  • Sensitive to the issues faced by clients with Mental Health problems
  • Flexible in approach to work and duties to meet the needs of the service

Employer certification / accreditation badges

Age positiveDisability confident leaderStop Smoking Wales is the NHS Smoking Cessation Service in WalesMindful employer.  Being positive about mental health.hyderus o ran anableddAccredited Living Wage EmployerWelsh logo for Armed Force Bronze Award for Cym Taf UHBAccredited Living Wage EmployerCore principlesPrentisiaethau Apprenticeships

Applicant requirements

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
Rachel Edmunds
Job title
Administration Support Manager
Email address
[email protected]
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