Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 15 hours per week (Monday - Friday)
- Job ref
- 110-AC285-1025
- Employer
- Cwm Taf Morgannwg University Health Board
- Employer type
- NHS
- Site
- Princess of Wales - Y Bwthyn Newydd
- Town
- Bridgend
- Salary
- £24,833 pro rata per annum
- Salary period
- Yearly
- Closing
- 14/10/2025 23:59
Employer heading
Ward Clerk
Band 2
Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.
Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.
At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.
Discover more about working with us here:
Cwm Taf Morgannwg University Health Board – Join CTM
Home - Cwm Taf Morgannwg University Health Board
Job overview
We are seeking an organised and approachable individual to work as a Ward Clerk within Y Bwthyn Newydd Specialist Palliative Care Unit
We aim to provide a high standard of care within our ward, and we are looking for someone who is enthusiastic, motivated, has a friendly manner and an excellent work ethic.
Good organisational and communication skills are essential as well as a flexible approach to work.
The successful candidate will ideally have previous office and front of house experience, ideally within a similar role.
Knowledge of Health Board IT systems to include WPAS, Oracle and Welsh Clinical Portal (WCP) would be desirable, although full training will be given.
Main duties of the job
The post holder will be able to use a variety of communication and interpersonal skills and establish and maintain effective working relationships with staff at all levels throughout the UHB.
The post holder will:
- Plan and prioritise own day to day tasks and workload.
- Communicate with patients, colleagues, members of the public and other agencies involved in patient and non-patient care both within the University Health Board of other outside agencies.
- Receive and transmit routine information requiring tactful, persuasive and empathetic skills when dealing with distressed patients and carers in person or by phone.
- Be able to diffuse potentially confrontational situations by using diplomacy, tact and empathy when dealing with patients/relatives and members of the public who may be aggrieved or irate.
- Undertake general reception duties, meeting and greeting clients and visitors.
- Be non-judgemental and portray a professional image at all time representing the University Health Board.
Working for our organisation
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom.
Person specification
Experience
Essential criteria
- Experience of using Databases and Data Entry
Desirable criteria
- Has previously worked in the NHS or similar environment
Skills
Essential criteria
- Good interpersonal skills. Ability to work in a challenging environment. Good communication and listening skills
Desirable criteria
- Welsh language speaking/listening skills at Level 3 or above
Knowledge
Essential criteria
- Ability to transfer IT skills to new applications
- Educated to GCSE level
Desirable criteria
- Knowledge of WPAS, WCP
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Helen Harris
- Job title
- Admin Support Manager
- Email address
- [email protected]
- Telephone number
- 01443 443758
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