Job summary
- Main area
- Endoscopy
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 30 hours per week
- Job ref
- 110-AC163-0625
- Employer
- Cwm Taf Morgannwg University Health Board
- Employer type
- NHS
- Site
- Princess Of Wales Hospital
- Town
- Bridgend
- Salary
- £24,433 - £26,060 per annum, pro rata
- Salary period
- Yearly
- Closing
- 09/07/2025 23:59
Employer heading
Endoscopy Clinic Co-ordinator
Band 3
We provide healthcare services to people living in Bridgend, Merthyr Tydfil and Rhondda Cynon Taf county borough areas, serving a population of around 450,000. We are ideally situated between Wales’s capital city, Porthcawl to the west, and the stunning scenery in the Brecon Beacons.
Our vision is to care for our communities and patients by preventing ill-health, promoting better health, providing excellent services and reducing the need for inpatient care wherever possible through the provision of strengthened home, primary and community care.
We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity and marriage and civil partnership.
Cwm Taf Morgannwg is a Living Wage Employer.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
All applicants are invited to apply in Welsh or English, and no preference will be given to applications submitted in either language.
Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.
This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed
Job overview
We are looking for a motivated, enthusiastic individual to join our team of Endoscopy Clerical staff in the Princess of Wales Hospital.
The successful candidate will be required to have a good standard of education, be extremely organised, able to use a range of IT systems and able to adapt to competing priorities whilst maintaining a high level of competence.
If you are eager to learn, flexible, reliable and enthusiastic, we would like to hear from you.
Main duties of the job
To be responsible for the day to day co-ordination of all Endoscopy appointments and Outpatient Clinics within the Endoscopy Unit working as part of a multi-disciplinary team, ensuring the right patient attends the right clinic, on the right day at the right time: in addition to have responsibility for the preparation of all case notes adhering to departmental policy and the provision of a high quality reception service for all patients, their families, carers and any other visitors to the department.
To be responsible for the management of the partial booking wizard and to assist and support the Manager and junior staff within the department, also providing cover for reception on a rotational basis.
You may be required to travel between Hospital sites within the Health Board, in a timely manner as directed.
Working for our organisation
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications
Essential criteria
- Minimum of 3 GCSE’s or possess equivalent level of skills and knowledge.
Desirable criteria
- NVQ II in Business Administration and/or Customer Care or equivalent.
Experience
Essential criteria
- Experience of reception duties or similar role.
- Knowledge of patient administrative systems.
- Experience of working within a busy, demanding environment.
- Work using own initiative and as part of a team.
Desirable criteria
- Experience of working in a similar role within a healthcare or hospital environment.
Aptitude and Abilities Skills
Essential criteria
- Good interpersonal and communication skills.
- Standard keyboard skills and the ability to use Microsoft Office packages.
- Understanding of the role of Clerical Officer.
- Understanding of confidentiality and data protection.
- Working as part of a busy team.
Desirable criteria
- Knowledge of CTUHB IT systems.
- Knowledge of Health & Safety and Human Resources Policies and Procedures.
- The ability to speak or learn Welsh to a satisfactory level.
Personal Qualities
Essential criteria
- Customer focussed.
- Non Judgemental.
- Organised.
Circumstances
Essential criteria
- Flexible in approach to work and duties to meet the needs of the service.
- Ability to travel between sites in a timely manner as directed.
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Ceri Williams
- Job title
- Waiting List Co-ordinator
- Email address
- [email protected]
- Telephone number
- 01656 752592
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