Job summary
- Main area
- Gastroenterology
- Grade
- Band 3
- Contract
- Fixed term: 12 months (due to service needs)
- Hours
- Part time - 22.5 hours per week
- Job ref
- 110-AC293-1025
- Employer
- Cwm Taf Morgannwg University Health Board
- Employer type
- NHS
- Site
- Princess of Wales Hospital
- Town
- Bridgend
- Salary
- £25,313 - £26,999 pro rata
- Salary period
- Yearly
- Closing
- 19/10/2025 23:59
Employer heading
Administrative Officer
Band 3
Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.
Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.
At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.
Discover more about working with us here:
Cwm Taf Morgannwg University Health Board – Join CTM
Home - Cwm Taf Morgannwg University Health Board
Job overview
An exciting opportunity has arisen to join the busy Gastroenterology department at the Princess of Wales Hospital.
The post holder will support the Directorate with administrative tasks as required by the directorate management team, including audio typing, general administration and waiting list management.
The post holder will also be expected to manage and prioritise their own workload using experience and initiative, and act as communication link for the Senior Management Team. This will involve the post holder being able to communicate with various services and agencies, internal and external and with personnel at all levels.
Main duties of the job
· Require excellent verbal communication skills responding to enquires face to face as well as dealing with telephone queries. At times the information may be of a sensitive nature and the ability to deal with emotional/distressed patients/visitors is essential. The post holder may also be required to deal with communication barriers which will require tact and diplomacy.
· Be responsible for a number of administrative and clerical tasks, which could include but not be limited to, up-dating patient pathways correctly and managing clinic outcomes, up-dating WPAS in line with UHB guidelines, as well as generic administrative duties e.g. photocopying a variety of documents as requested, filing papers and electronic documents in appropriately organised systems, and ensuring that they are available to the team as and when required.
· Be responsible for audio and/or copy typing of clinic letter under the supervision of the secretarial team, including numerical data, details for projects or lectures consistent with the clinical work/service requirement.
Working for our organisation
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Detailed job description and main responsibilities
For full details and information on the role please see attached Job Description and Person Specification.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom.
Person specification
Qualifications
Essential criteria
- NVQ Level 3 or equivalent
Desirable criteria
- Welsh Language Skills (Level 3 and above/B1) are Desirable for this Role.
Experience
Essential criteria
- Previous Administrative Experience
- Typing Qualification/Experience
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Paul Aberdeen
- Job title
- Support Manager/ Rheolwr Cymorth
- Email address
- [email protected]
- Telephone number
- 01656 752987
- Additional information
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