Job summary
- Main area
- ICT Support Team Leader (Digital - Desktop Support)
- Grade
- Band 6
- Contract
- 10 months (Fixed term until 31st March 2026 to cover a secondment)
- Hours
- Full time - 37.5 hours per week (On call rota cover will be part of the duties.)
- Job ref
- 110-AC087-0525
- Employer
- Cwm Taf Morgannwg University Health Board
- Employer type
- NHS
- Site
- Princess of Wales Hospital
- Town
- Bridgend
- Salary
- £37,898 - £45,637 per annum
- Salary period
- Yearly
- Closing
- 29/05/2025 23:59
Employer heading
ICT Support Team Leader (Digital - Desktop Support)
Band 6
We provide healthcare services to people living in Bridgend, Merthyr Tydfil and Rhondda Cynon Taf county borough areas, serving a population of around 450,000. We are ideally situated between Wales’s capital city, Porthcawl to the west, and the stunning scenery in the Brecon Beacons.
Our vision is to care for our communities and patients by preventing ill-health, promoting better health, providing excellent services and reducing the need for inpatient care wherever possible through the provision of strengthened home, primary and community care.
We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity and marriage and civil partnership.
Cwm Taf Morgannwg is a Living Wage Employer.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
All applicants are invited to apply in Welsh or English, and no preference will be given to applications submitted in either language.
Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.
This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed
Job overview
An exciting opportunity for one fixed term ICT Support Team Leader, has arisen to join the End User Computing team at Cwm Taf Morgannwg University Health Board. This position is based at the Princess of Wales Hospital, Bridgend, with a need to also work at other locations across the organisation when required.
You will manage a small team of technical support staff, supporting clinical and non-clinical staff across Health Board sites. You will be a point of escalation for staff with ICT related queries, as well as supporting them day to day to a wide array of HR tasks.
The candidate will require strong technical experience, supporting users with applications and devices. You must demonstrate experience working within ICT within your application which is essential for this role.
The role sits within the wider End User Computing Team, which currently includes, Microsoft 365, EndPoint Management, Mobilisation, Capital Rollouts, Service Desk and Desktop Support. The team supports a wide array of technologies and is filled with hard working, highly skilled staff. Through this team, the post holders get exposure to new technologies and training through work experience to enable future progression and development in the Digital space.
Hybrid working is available where the service needs allow.
Main duties of the job
The post holder will:
- Manage a small technical team of ICT support staff
- Support the operational team in the maintenance, implementation and management of desktop and clinical systems
- Support the desktop support team in resolving day to day queries reported through service desk
- Plan and undertake maintenance of a range of equipment
- Produce and review regular reporting statistics and make recommendations where necessary
- Work with multiple stakeholders
- Work alongside other team leaders to suggest and implement improved ways of working
Experience in an ICT setting is essential for this role, experience in a healthcare setting is desirable.
You will be expected to raise service incidents and problems and communicate with users and other ICT staff, including stakeholders, where necessary.
You will be expected to participate in an on-call rota and the ability to travel in a timely manner is essential for this post as you will be expected to travel between sites across the health board.
This post is fixed term until 31 March 2026 to cover a secondment. If you are interested in applying for it as a secondment, please obtain permission from your current line manager prior to applying.
Working for our organisation
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Detailed job description and main responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications
Essential criteria
- Degree or equivalent skills, knowledge and experience, plus additional specialist knowledge of clinical working procedures and practice in a range of areas, both patient facing and in diagnostic areas which has been established though experience gained over a working closely with clinical teams and ICT analysts and developers. Ideally this will include support and development of Clinical Systems and implementation of these.
- Knowledge and experience of computer systems, software and hardware to degree level or equivalent.
Desirable criteria
- ECDL or similar qualification.
- Relevant professional qualifications.
Experience
Essential criteria
- Experience of working in a technical support role.
- Proven ability to liaise with people at various levels throughout the organisation and external agencies
- Confidentiality and other policies affecting confidentiality.
- Working knowledge of the organisation of the NHS, and current policy initiatives.
- Up-to-date awareness of NHS IT Strategy.
Desirable criteria
- Previous experience within a clinical environment.
- Previous experience of managing small teams.
- Previous experience of training staff in IM&T related skills.
- Previous experience in systems administration.
Personal Qualities
Essential criteria
- Competent in the management of staff.
- Be comfortable working with all levels of organisation.
- Self-starter.
- Ability to work comfortably within resource constraints and deadlines.
Desirable criteria
- Ability to speak Welsh.
Circumstances
Essential criteria
- Able to meet the physical demands of the role, particularly Installation of equipment.
- Regular use of a VDU.
- Able to travel around UHB sites in a timely manner.
Desirable criteria
- Work flexibly to meet demands of the department and the service.
- Participate in on-call rota.
Aptitude and Abilities Skills
Essential criteria
- Ability to produce good quality documentation, report writing.
- Presentation skills.
- Excellent written and verbal communication skills.
- Management/Supervision skills.
- Advanced keyboard skills.
- Problem solving skills.
- Follow and champion ITIL principles.
Desirable criteria
- The ability to speak or learn Welsh to a satisfactory level.
- Detailed experience with Microsoft Office and appropriate server management software.
Other
Essential criteria
- Work flexibly to meet demands of the department and the service.
- Participate in on-call rota.
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Aled Webb
- Job title
- ICT Desktop Support Manager
- Email address
- [email protected]
- Telephone number
- 01685 724463
- Additional information
Brett Thomas - [email protected] (Head of End User Computing)
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