Job overview

We are seeking a highly motivated individual to work on the Paediatric Ward at Princess of Wales Hospital.

We aim to provide a high standard of care within our unit and are looking for someone who is enthusiastic, motivated, has a friendly manner and an excellent work ethic.

You will be expected to organise your own workload in order to maintain and efficient and professional service.

This post is advertised as Welsh Essential. Candidates need to demonstrate Welsh Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. This doesn’t mean ‘fluency’. Level 3 means being able to communicate in Welsh during everyday customer service activities, such as greeting customers, answering calls, responding to routine enquiries, providing information, arranging appointments and taking messages. These skills are essential to enable the post holder to deliver services through the medium of Welsh when required. Have a look at our ‘Croeso Candidate’ booklet below for more information. If you have these Welsh language skills, please apply!

Main duties of the job

To contribute to the provision of health care to patients; providing a comprehensive and confidential clerical support in relation to attendances and admissions on the Paediatric Ward at Princess of Wales Hospital.

At all times the appropriate systems, procedures, policies and processes must be followed for all patients to experience a smooth journey at all times.

Photocopying documents/notes as required. Locate, collate, file and store patients notes as appropriate.

Good organisational and communication skills are essential as well as a flexible approach to work. The successful candidate will have ideally have previous office and front of house experience, ideally in a similar role within the NHS, Social Care or other health related environment.  A good general education, 3 GCSEs or equivalent, are required.  Knowledge of Health Board IT systems to include Myrddin would be desirable although full training will be given.  

The successful candidate will be able to work in a busy environment and have a sensitive, caring and non-judgmental attitude towards others.  They must also be flexible in their role and will be expected to assist with discharge planning.

Working for our organisation

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

•              We listen, learn, and improve
•              We treat everyone with respect
•              We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.