Job overview

The post holder will provide reception and clerical duties in a healthcare setting, supporting clinical and non-clinical staff from a multi-disciplinary team. 

They will be the first point of contact on most occasions for patients and visitors, therefore communication will involve direct contact with patient and visitors both face to face and over the telephone.

The post holder will work within a busy team providing customer focused reception duties and clerical support, contributing to the provision of health care by undertaking a wide spectrum of clerical and reception duties within the confines of the role.

The post holder will undertake reception duties. 

They will be expected to demonstrate a professional manner when liaising with patients, colleagues, members of the public and other agencies.

The post holder may also be required to work at any Cwm Taf Morgannwg University Health Board (CTMUHB) site as directed by their line manager.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This means Speaking & Listening at Level 3 (equivalent to CEFR B2). We don’t need fluency. Level 3 means basic conversations with patients about their everyday health. For more information, see the ‘Croeso Candidate’ booklet below.

Main duties of the job

The post holder will be able to use a variety of communication and interpersonal skills and establish and maintain effective working relationships with staff at all levels throughout the UHB.

The post holder will:

• Plan and prioritise own day to day tasks and workload.
• Communicate with patients, colleagues, members of the public and other agencies involved in patient and non-patient care both within the UHB or other outside agencies.
• Receive and transmit routine information requiring tactful, persuasive and empathetic skills when dealing with distressed patients and carers in person or by phone.
• Be able to diffuse potentially confrontational situations by using diplomacy, tact and empathy when dealing with patients/relatives and members of the public who may be aggrieved or irate.
• Undertake general reception duties, meeting and greeting clients and visitors.
• Be non-judgemental and portray a professional image at all time representing the University Health Board.

Working for our organisation

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family.  Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

• We listen, learn and improve
• We treat everyone with respect
• We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.