Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 20 hours per week
- Job ref
- 110-AC052-0226
- Employer
- Cwm Taf Morgannwg University Health Board
- Employer type
- NHS
- Site
- Ferndale Medical Centre
- Town
- Ferndale
- Salary
- £24,833 pro rata
- Salary period
- Yearly
- Closing
- 18/02/2026 23:59
Employer heading
Medical Receptionist
Band 2
Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.
Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.
At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.
Discover more about working with us here:
Cwm Taf Morgannwg University Health Board – Join CTM
Home - Cwm Taf Morgannwg University Health Board
Job overview
The post holder will have reception and clerical duties which will support the smooth and efficient running of the Managed Practice.
The post does not carry managerial responsibility. The range of responsibilities will be in support of the General Practitioners and Practice Nurses and supervised by the Senior Receptionist/Practice Manager.
The post holder will be responsible for the organisation of their own workload, including clerical and reception duties on a daily basis, ensuring effective use of all resources available.
The post holder will be expected to act in a professional manner at all times, and be able to communicate in a manner that is understood and always in a polite and respectful manner both over the telephone and when dealing with patients presenting at the Practice.
The post holder will understand the need for strict confidentiality and have excellent customer care skills.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom.
Main duties of the job
Provision of reception and clerical support to Practice Manager and General Practitioners by:
• Ensuring correct personal data is held on patients using Vision system.
• Accurately recording data within Vision system as directed by Senior Receptionist, Practice Manager or members of the Healthcare Team.
• Accurately filing correspondence, reports, results etc as directed, ensuring that they are filed in the correct patient record, and in adherence to practice protocol.
• Undertaking general Reception duties such as greeting patients and answering the telephone, either dealing with the query or referring to an appropriate member of staff.
• Undertaking insurance, medical report administration.
• Preparation of consulting rooms, monitoring of waiting areas.
• Providing cover for colleagues during periods of leave.
• Ensuring work is completed during the working day.
Working for our organisation
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Detailed job description and main responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents.
Person specification
Qualifications and/or Knowledge
Essential criteria
- Basic Numeracy and Literacy skills - GSCE English and Maths
Desirable criteria
- Attendance at Practice Receptionist training or AMSPAR course.
Experience
Essential criteria
- Experience in working with public in busy environment and within a multi-disciplinary team.
- Knowledge of how a busy general practice functions.
Desirable criteria
- Experience in working within a busy General Practice setting
- Knowledge of the GMS contract.
- Awareness of the wider issues within the NHS.
Skills
Essential criteria
- Ability to follow instructions.
- Ability to work as part of a team.
- Excellent communication and interpersonal skills.
- Ability to use keyboard.
- Computer literate.
Desirable criteria
- Good organisational skills.
- Ability to use clinical system.
- Administrative and Secretarial skills.
- Welsh Language Speaking/Listening Skills at Level 3 or above
Other
Essential criteria
- Ability to work as part of a team.
- Ability to travel between sites.
Personal Attributes
Essential criteria
- Friendly and caring personality/attitude.
- Able to maintain strictest confidentiality at all times.
- Ability to deal with challenging/emotional situations.
- Flexible approach to work.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Eleri Davies
- Job title
- Services Manager
- Email address
- [email protected]
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