Job summary
- Main area
- Pathology
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 110-AC164-0625-A
- Employer
- Cwm Taf Morgannwg University Health Board
- Employer type
- NHS
- Site
- Royal Glamorgan Hospital
- Town
- LLantrisant
- Salary
- £27,898 - £30,615 per annum
- Salary period
- Yearly
- Closing
- 28/08/2025 23:59
Employer heading

Cellular Pathology Operational Support Officer
Band 4
Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.
Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.
At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.
Discover more about working with us here:
Cwm Taf Morgannwg University Health Board – Join CTM
Home - Cwm Taf Morgannwg University Health Board
The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2025/2026 and will be implemented in August 2025 with arrears backdated to 1st April 2025 where applicable.
Job overview
An exciting opportunity has arisen in the Cellular Pathology Department for an enthusiastic individual to join us to support our management team in delivering cancer diagnostics across CTMUHB.
The job will need you to be well organised, with good administration skills and the have the ability to solve problems within your area of competence, whilst understanding when to escalate issues.
You will support with documentation requirements, be able to manage laboratory rotas and support data collection and presentation to enable the departments smooth flow.
You will also manage efficient receipt of cellular pathology samples and liaise with service providers to resolve issues to support cancer turnaround times
You will ensure ordering requirements are fulfilled and issues with procurement and suppliers are resolved as they occur. You will also ensure equipment service schedules are maintained, liaising with service suppliers as required.
In return we are a friendly, supportive team, who supports continual learning and we would look to support opportunities to develop skills in Leadership or Procurement within the role if the successful candidate is interested.
English and/or Welsh speakers are equally welcome to apply
Main duties of the job
· Provide support to the Department Leadership Team as appropriate, specifically the management of rotas, specimen pathways to support cancer performance, managing concerns and payroll processes.
· To be responsible for identifying and resolving issues and errors within own area.
· To be responsible for compiling the duty rotas ensuring service needs are met and to inform laboratory staff as appropriate.
· To ensure the efficient receipt & appropriate processing of all incoming samples.
· Support planning and documentation for relevant meetings.
· Support in managing orders, liaising with suppliers and procurement where required.
· To support equipment management, ensuring routine servicing is arranged and support with fault reporting and resolution.
· Provide active support for documentation and audit to support training, Health and Safety and compliance with ISO15189:2022 quality standard.
· Support management of the archive tissue.
· Plan own day to day tasks and duties.
· Communicate with clinicians, managers, administrative staff, suppliers, external agencies, and representatives of other Health Boards.
· Uses own initiative when dealing with queries and concerns internally and/or externally for example resolving specimen queries.
Working for our organisation
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Person specification
Qaulifcations
Essential criteria
- HNC/Diploma level or equivalent experience. Computer Literate with knowledge of Health Board clinical systems, and Myrddin. Knowledge of developing administrative procedures to deal with non-routine issues.
Desirable criteria
- ECDL (European Computer Driving Licence) or similar qualification. Knowledge of Health Board procedures and policies. Knowledge of Cellular Pathology.
Skills
Essential criteria
- Ability to work to deadlines. Excellent communication and telephone skills. Ability to deal with staff at all levels. Confidentiality and diplomacy. Excellent organisational and time management skills.
Desirable criteria
- Ability to take shorthand. Audio typing skills.
Experience
Essential criteria
- Experience of working in a busy environment. Experience of problem solving. Ability to prioritise and manage own workload. Experience of using Microsoft Office programmes and other databases.
Desirable criteria
- Experience of working in a hospital environment. Experience of quality systems. Experience of using a Quality Management System. Previous experience of working with Clinical teams
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Amie Dowling
- Job title
- Cellular Pathology Operational Support Manager
- Email address
- [email protected]
- Telephone number
- 01443 443555
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