Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 18 hours per week (Weekends and Bank Holidays included)
- Job ref
- 110-AC276-1025
- Employer
- Cwm Taf Morgannwg University Health Board
- Employer type
- NHS
- Site
- Royal Glamorgan Hospital
- Town
- Llantrisant
- Salary
- £24,833 per annum pro rata
- Salary period
- Yearly
- Closing
- 06/10/2025 23:59
Employer heading
Receptionist/Clerk
Band 2
Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.
Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.
At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.
Discover more about working with us here:
Cwm Taf Morgannwg University Health Board – Join CTM
Home - Cwm Taf Morgannwg University Health Board
Job overview
The post holder will provide an efficient front of house service predominantly out of office hours and on weekends supporting all members of staff working within the Mental Health Department at the Royal Glamorgan Hospital Mental Health Unit.
As well as reception duties, the role will also encompass data entry and other Clerical Duties. The post holder will be expected to portray a positive image and be able to liaise in a professional manner with colleagues, patients and visitors to the Department.
Main duties of the job
- Answer the telephone, deal with queries relevant to the service and/or take accurate messages.
- Meet and greet Visitors, Staff and members of the general public with professionalism and curtesy at all times.
- Receive, open, sort and distribute incoming mail and prepare outgoing mail on a daily basis.
- Use computerised system to book appointments and complete associated processes.
- Use Room Booking system to book meetings.
Working for our organisation
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Detailed job description and main responsibilities
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom.
Person specification
Qualifications/Knowledge
Essential criteria
- Knowledge of administrative systems, admission, patient information systems, hospital departments, clerical/office procedures, data input procedures acquired through on-the-job training.
Desirable criteria
- NVQII Business Administration or relevant experience, skills and knowledge.
- OCR/RSA II typing or equivalent relevant experience and skills.
- ECDL.
- Knowledge of WPAS (Myrddin) System.
Experience
Essential criteria
- Experience of using databases and data entry.
Desirable criteria
- Previous NHS experience.
- Previous front of house experience.
Aptitude and Abilities
Essential criteria
- Good standard of literacy and numeracy skills.
- Ability to transfer IT skills to new applications as required.
Desirable criteria
- Welsh language speaking/listening skills at Level 3 or above
Values
Essential criteria
- Sensitive to the issues faced by people with mental health problems
- Ability to work on own initiative
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Alyson Newman
- Job title
- Operational Support Manager
- Email address
- [email protected]
- Telephone number
- 01443 443712
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