Job overview

We are seeking a part time Administration Support Manager to lead and coordinate administrative services within the Directorate. Working closely with the Directorate Management Team, you will ensure effective day-to-day operations, support service delivery and help maintain high standards of patient care.

Key responsibilities include supervising the administrative management of junior medical staff, coordinating rotas and ensuring appropriate staffing cover is in place. You will line manage administrative staff, oversee annual leave and sickness absence processes, and ensure policies are applied consistently to maintain a safe and effective service.

You will support the delivery of performance targets, contribute to service improvement initiatives, manage resources effectively and help develop patient-focused pathways that enhance the patient experience.

The successful candidate will be an experienced administrator with strong organisational, leadership and communication skills, able to work independently, use initiative and manage competing priorities within a busy healthcare environment. Previous experience of staff management, rota coordination and operational administration is desirable.

Main duties of the job

Authorised signatory for travel and meeting expenses of staff within own area of responsibility.

Be responsible for dealing with and resolving issues relating to offices, administrative resources, staffing and workload.

Analyse business information and identify possible areas for service improvement.

Facilitate regular specialty meetings, chairing when appropriate, ensuring appropriate administration (i.e. minute taking and booking of room).

Maximise efficiency of clinical activity e.g. outpatient sessions, diagnostic clinics, hot clinics etc. co-ordinating with clinical colleagues and all relevant departments. 

In discussion with clinical colleagues, maximise capacity to support delivery of NHS Wales Performance Framework targets.

Where additional hours needed, maximise use of additional duty hours before escalating to agency staff, working to capped rates as far as possible.

Work with the Directorate Management Team to resolve capacity issues, liaising with consultants and other departments.

Provide the day-to-day operational lead with regards to the ongoing delivery of NHS Wales Performance Framework and Local Authority Performance targets monitoring, reporting activity and waiting list information (capacity and demand) on a weekly basis, reviewing and validating data to ensure its accuracy.

Working for our organisation

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

·         We listen, learn, and improve

·         We treat everyone with respect

·         We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.