Job overview

The Specialty Medicine Directorate are looking to appoint  an enthusiastic and suitably qualified Administrative Support Officer.

To contribute to the provision of administration duties by providing a professional, confidential and comprehensive administrative support to the Diabetes Team. 

The role requires the undertaking of a range of administrative and clerical duties including keyboard skills, using a variety of IT applications, data input, answering the telephone and managing calls, maintenance of records systems, dealing with incoming correspondence and arranging client appointments.

The job entails contact with patients, their relatives and other professionals who phone into the team. 

The post holder is expected to work flexibly in order to support the service and will be required to carry out reception duties.

Main duties of the job

You will be able to find a full Job description and Person Specification attached within the supporting documents. 

This post is advertised as Welsh Essential. Candidates need to demonstrate Welsh Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. This doesn’t mean ‘fluency’. Level 3 means being able to communicate in Welsh during everyday customer service activities, such as greeting customers, answering calls, responding to routine enquiries, providing information, arranging appointments and taking messages. These skills are essential to enable the post holder to deliver services through the medium of Welsh when required. Have a look at our ‘Croeso Candidate’ booklet below for more information. If you have these Welsh language skills, please apply!

Working for our organisation

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

•              We listen, learn, and improve

•              We treat everyone with respect

•              We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.