Job summary
- Main area
- Operational Support Manager - Cellular Pathology
- Grade
- Band 6
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 110-AC167-0424
- Employer
- Cwm Taf Morgannwg University Health Board
- Employer type
- NHS
- Site
- Royal Glamorgan Hospital
- Town
- Llantrisant
- Salary
- £35,922 - £43,257 per annum
- Salary period
- Yearly
- Closing
- 13/05/2024 23:59
Employer heading
Operational Support Manager
Band 6
We provide healthcare services to people living in Bridgend, Merthyr Tydfil and Rhondda Cynon Taf county borough areas, serving a population of around 450,000. We are ideally situated between Wales’s capital city, Porthcawl to the west, and the stunning scenery in the Brecon Beacons.
Our vision is to care for our communities and patients by preventing ill-health, promoting better health, providing excellent services and reducing the need for inpatient care wherever possible through the provision of strengthened home, primary and community care.
We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity and marriage and civil partnership.
Cwm Taf Morgannwg is a Living Wage Employer.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
All applicants are invited to apply in Welsh or English, and no preference will be given to applications submitted in either language.
Please be advised that there is a temporary top up for Bands 1,2 and 3 to reflect the incorporation of the top up to the living wage of £12 per hour - £23,465 per annum. This temporary top up will be in place until the annual pay uplift for 2024/25 is confirmed
Job overview
Would you like to work as part of a team that works well together, always there to help each other and create the best patient experience that you can? If the answer is yes, then we would love to hear from you!
A fabulous opportunity for a fixed term Operational Support Manager for Cellular Pathology has arisen in Cwm Taf Morgannwg UHB.
We are looking for an engaging, enthusiastic and forward-thinking individual to work with us in delivering high levels of patient experience. This will involve working closely with clinical colleagues, senior management and administrative teams.
This is an interesting and varied role and requires someone dynamic and driven about excellent service provision. If you meet this description and are ready for your next step then apply or get in touch for an informal discussion.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Main duties of the job
The post holder will provide project and managerial support encompassing a broad range of activities across Cellular Pathology. This will involve providing project management support in a number of areas, including the operational management, monitoring and reporting of outsourced work loads and waiting times information and data. This will involve evaluating project outcomes and providing recommendations for consideration.
The post holder will support recruitment across the department as well as supporting colleagues with aspects of governance related work.
Some of the main duties are below, please see job description for full details.
- Hold a key role within the department in the delivery of turnaround time targets.
- Hold a key role within the department for recruitment in line with UHB Policies and employment law.
- Support the management team with the planning, organizing and management of staff and services to ensure delivery of a safe effective service within resource and clinical governance.
- Support colleagues to manage concerns and complaints in line with UHB policies and procedures.
- Be required to work with a high level of autonomy and independence using their own initiative, and has significant discretion to work within broad occupational policies.
- Act as key point of escalation and direct contact, troubleshooting issues which may prevent timely provision of patient care.
Working for our organisation
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one tea
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications
Essential criteria
- Qualified to Degree level or equivalent knowledge and experience or training
- Staff or project management knowledge to Post-Graduate Diploma or equivalent level of skills, knowledge and experience.
Desirable criteria
- Management/Leadership qualification.
- Project Management qualification
Experience
Essential criteria
- Experience of working within the NHS.
- Project management experience with demonstrable outcomes.
- Experience of working in a busy office environment
- Experience of the use of electronic systems/databases
- Experience of collecting, collating, analysing and presenting data.
Desirable criteria
- Experience of report writing.
Abilities
Essential criteria
- Keyboard skills with familiarity of Microsoft Office Software e.g. Word, Excel, PowerPoint, Outlook.
- Customer care focus and confidence in dealing with client information.
- Presentation and report writing skills
- Flexible approach to work and able to respond to departmental changes and priorities.
Desirable criteria
- Ability to speak Welsh.
Values
Essential criteria
- Good organisational and time management skills.
- Good interpersonal skills and political astuteness to work with staff across all professions and levels.
- Enthusiastic and self-motivated.
- Able to work under pressure and prioritise work, meeting agreed deadlines.
other
Essential criteria
- Able to travel between University Health Board premises in a timely manner, often at short notice to meet demand.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Robert Matthews
- Job title
- Operations manager - Cellular Pathology
- Email address
- [email protected]
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