Job overview

To provide business support to the Directorate, to manage the day to day running of the administrative staff and to prioritise own workload.

To provide the day to day operational lead with regards to ongoing delivery of Referral to Treatment, 26 and 36 week pathways, monitoring and reporting activity and waiting list information (capacity and demand) on a weekly basis, reviewing and validating data to ensure its accuracy.

To record and monitor administrative and clinical staff sickness, annual and study leave, to ensure adequate cover at all levels to maintain clinical activity.

To provide direct day-to-day operational support in the delivery of all waiting list targets. Ensuring effective day to day operational management in accordance with best practice.

To support the development of patient focused pathway with key emphasis on improved patient experience.

Main duties of the job

To be responsible for the recruitment of new administration staff, to include induction, appropriate and relevant training.

To undertake performance reviews, which have an impact on Gateways.

To proactively manage the administration staff, review work methods and systems to ensure the most efficient use of manpower and resources. 

To ensure operational policies are in place and communicated, ensuring mandatory and statutory training is received in line with organisational policies.

To periodically provide refresher training to staff on Fire Evacuation and checking procedures.  

To investigate incidents and to ensure lessons learned are identified, ensure mechanisms are put in place to prevent recurrence.

Identifying issues that can be shared on a wider basis for organisational learning.

To promote good practice and to ensure that staff are aware of maintaining a high standard of confidentiality at all times.

To be first line contact for both administration and clinical staff, including Consultants and their Teams.  Responsible for implementing HR policies, in relation to the reporting and managing of sickness absence.  Conducting Back to Work interviews and referrals to other Allied Health professionals if required.  Meeting with HR monthly to discuss individual cases.

Communicate sensitive information in relation to staff rotas and sickness management.

Working for our organisation

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

•              We listen, learn, and improve

•              We treat everyone with respect

•              We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.