Job summary
- Main area
- Discharge
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday - Friday)
- Job ref
- 110-AC055-0226
- Employer
- Cwm Taf Morgannwg University Health Board
- Employer type
- NHS
- Site
- Ysbyty Cwm Rhondda
- Town
- Rhondda
- Salary
- £25,313 - £26,999 per annum
- Salary period
- Yearly
- Closing
- 18/02/2026 23:59
Employer heading
Discharge Support Officer
Band 3
Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.
Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.
At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.
Discover more about working with us here:
Cwm Taf Morgannwg University Health Board – Join CTM
Home - Cwm Taf Morgannwg University Health Board
Job overview
The Support Officer will be an integral member of the Discharge Hub team, assisting the clinical and social care staff in the Hub to ensure the safe and effective management of all electronic supported discharge forms coming into the hub. This will involve liaising with a wide variety of stakeholders however, the post holder will be based in Ysbyty Cwm Rhondda.
Main duties of the job
The main duties of the role will include reviewing incoming electronic referrals transfer of care forms, and using IT processes to assist with triage / escalation, and processing of referrals forms to the point of patient transfer / discharge.
This may involve the co-ordination / booking of Non-Emergency Patient Transport, along with liaising with external providers such as community hospitals, care homes, community care teams, local authority teams, CHC teams and the voluntary care sector, other Health Boards.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac
The post holder will be required to liaise with numerous members of staff and wards to ensure there is effective, efficient communication and management of discharge processes, gather important data from the Discharge Hub for the production of reports and to enable the Discharge Hub team to make decisions on patient transfer into the most appropriate available community capacity, whilst minimising any discharge delays. The transfer routes will be defined by appropriate protocols and triggers.
Duties will include:
- Collect, collate and report a range of supported discharge information and report to the Operational Manager
- Quality assure the information included in the forms received by the hub and query where information is missing or is not sufficient to meet standards of trusted assessment document
- Liaise with staff on multiple wards/units to ensure timely discharge process management, as well as timely responses where there have been requests for additional information, to prevent any unnecessary/avoidable discharge delays
- Apply agreed escalation process if information requested is not received from ward in timely manner - escalate to Discharge Hub Operational Manager in first instance
- Support Discharge Hub manager in producing regular reports and updates for the Discharge Hub Manager on referral activity and flow into, through and out of supported discharge community pathways
- Engage actively with ward staff to reduce discharge delays relating to discharge forms and/or lack of available community care capacity and escalate concerns to the Discharge Hub Manager
- Maintain and promote confidentiality
- Promote and maintain good relationships within the Department and with staff of all discipline throughout the hospitals
Person specification
English
Essential criteria
- Knowledge of clerical and administrative procedures and systems acquired through Vocational Level 3, or possess the skills, knowledge, training and experience to equivalency. RSA/OCR III typing qualification or equivalent skills, knowledge and experience. Experience in validation work. Knowledge of office practices and administrative procedures. Knowledge of office practices and able to establish new processes. Demonstrate a sound knowledge and understanding of confidentiality and data protection. Fully conversant with all Microsoft Office software. Excellent communication and customer care skills and a good telephone manner. Ability to prioritise work and identify urgent requirements, adjusting and re-prioritising as necessary. Diplomacy skills when dealing with patients/relatives who may be aggrieved or irate. Use initiative to resolve problems.
Desirable criteria
- Knowledge and understanding of working with guidelines, policies and procedures. Knowledge of the importance of Health & Safety Regulations in the workplace. Previous NHS experience.
English
Essential criteria
- Good standard of education. Knowledge of clerical and administrative procedures and systems acquired through Vocational Level 3, or possess the skills, knowledge, training and experience to equivalency. Knowledge of office practices and administrative procedures. Demonstrate a sound knowledge and understanding of confidentiality and data protection. Fully conversant with all Microsoft Office software. Excellent communication and customer care skills and a good telephone manner. Good organisational and time management skills. Flexible and ability to cover across CTM. Ability to prioritise work and identify urgent requirements, adjusting and re-prioritising as necessary. Diplomacy skills when dealing with patients/relatives who may be aggrieved or irate.
Desirable criteria
- Knowledge and understanding of working with guidelines, policies and procedures. Knowledge of the importance of Health & Safety Regulations in the workplace. The ability to speak Welsh at Level 3 or above. Ability to work to deadlines. Previous NHS experience.
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Alex Munkley
- Job title
- Operational Manager - D2RA Discharge hub
- Email address
- [email protected]
- Telephone number
- 01443 43022
- Additional information
Enquiries via email in first instance - [email protected]
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