Job summary
- Main area
- Physiotherapy Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- 22.5 hours per week (Part time - 22.5 hours per week, Monday, Wednesday and Friday)
- Job ref
- 040-AC371-0726
- Employer
- Aneurin Bevan University Health Board
- Employer type
- NHS
- Site
- Nevill Hall Hospital
- Town
- Abergavenny
- Salary
- £26,813 - £27,890 per annum pro rata
- Salary period
- Yearly
- Closing
- 06/08/2026 23:59
Employer heading
Physiotherapy Administrative and Clerical Officer
Band 3
We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
Each job advert includes the relevant manager’s contact details, and you are encouraged to discuss any adjustments you may require directly with them. There is no obligation to disclose any personal or medical information—simply let us know what support would help you to participate fully.
Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email [email protected]
If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
Health Board grounds are required to be smoke-free by law. Smoking is not permitted anywhere on ABUHB sites. This applies to all staff, contractors, patients and visitors. More details are available in our Smoke-Free Environment Policy . For help to quit smoking please contact our Help Me Quit Team About Help Me Quit - Aneurin Bevan University Health Board
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process
The salary scale for a Band 3 has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026 backdated to 01 April 2026 where applicable.
Job overview
An opportunity has arisen for an enthusiastic and diligent Administrative and Clerical Support Officer who will be working within a busy MSK Outpatient Physiotherapy Department based at Nevill Hall Hospital.
We require someone who has excellent administrative and clerical skills to become a member of this dynamic team.
You will work with the administration lead and clerical colleagues. You need to demonstrate the ability to prioritise your own workload and show initiative.
This is a part time position of 22.5 hours over 3 days - Monday, Wednesday and Friday.
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Main duties of the job
You will be a strong team player with excellent communication skills. An excellent telephone manner is vital as the post holder will have direct contact with parents/carers and health professionals.
Due to the area you will be working in, the post holder would need to demonstrate compassion and a good understanding around possible complex or safeguarding situations. The post holder must embrace change and be committed to best practice.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.
Our work is guided by the Gwent Strategy 2025–2035, which sets out our long-term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing.
We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another.
We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Person specification
Other Requirements
Essential criteria
- The physical ability to perform and cope with all aspects of manual handling as demanded by the job role
- The ability to move between sites within the Trust as demanded by the job role
- Commitment to lifelong learning
Skills & Knowledge
Essential criteria
- I T skills including the use of Microsoft Windows and Microsoft Office
- Good communication skills both verbal and written
- The ability to work effectively in a team environment
- The ability to adapt to changes in work routine
- The ability to use a networked computer system
- Good organisational and prioritisation skills
- The ability to work without direct supervision
- Evidence of initiative and good time management
Desirable criteria
- The ability to use the internet and design databases and spreadsheets
- The ability to work under pressure and meet deadlines
- Good negotiation skills
- The ability to speak Welsh
Experience
Essential criteria
- Previous experience of working within an office environment
Desirable criteria
- Previous experience in a health and/or social care environment
- Experience of Myrddin and/or WelshPAS (Patient Administration System)
Education/Qualifications
Essential criteria
- Good command of English Language and Basic Maths
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Bethan Webster
- Job title
- Physiotherapy Operational Manager
- Email address
- [email protected]
- Telephone number
- 01873 732305
- Additional information
Alison Bailey - Admin Team lead
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