Job overview

The ABUHB Flow Centre is an innovative new service that was set up to ensure that patients in the ABUHB area receive the best care to meet their needs first time.

The Flow Centre is one of the first points of contact for patients accessing healthcare in the ABUHB area. It receives referrals from Primary Care and the Welsh Ambulance Service Trust (WAST) along with other referring agencies. The Flow Centre other function our internal transfer of patients between sites.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Following a period of training and evaluation staff will be expected to work alongside doctors and nurses to direct patients to the most suitable healthcare setting. This is a 24 hour service and will operate 365 days a year. The post holder will be employed by ABUHB and there may be a requirement to work flexibly to meet service demands.

Main duties of the job

We are looking to recruit a new Flow Navigator who will preferably have experience of working in a call centre style environment and some experience within in healthcare.  Working as a Flow Navigator gives you the rare chance to be part of an exciting and evolving service. The role involves directing calls from  GPs, Welsh Ambulance Service Trust(WAST) Paramedics and other healthcare professionals and directing patients to the most appropriate place first time.  

We are excited to hear from any individuals who can demonstrate the skills and aptitudes required to join the team. In exchange the Flow Centre will provide a commitment to deliver an in depth  training programme required to work within the team. The candidate will require the drive and passion to undertake continual self-development and training whenever it should arise.  We have various positions available that will cover various shift patterns.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed.   Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.