Job summary
- Main area
- Administration
- Grade
- Band 4
- Contract
- Permanent: 37.5 hours (full-time)
- Hours
- Full time
- Part time
- Job ref
- 247-SS-HRSSO-0126
- Employer
- East of England Ambulance Service Trust
- Employer type
- NHS
- Site
- Lakeview House, Priory Business Park
- Town
- Bedford
- Salary
- £27,485 - £30,162 per annum (pro rata for part-time)
- Salary period
- Yearly
- Closing
- 09/02/2026 23:59
Employer heading
HR Support Services Officer
Band 4
EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more!
Hear why our employees think it is such a great place to work:
- Great employee benefits: https://www.eastamb.nhs.uk/join-the-team/working-for-us/employee-benefits
- Our equality networks: https://www.eastamb.nhs.uk/about-us/equality-diversity-and-inclusion/our-equality-networks
- Our vision & values: https://www.eastamb.nhs.uk/about-us/our-vision-and-value
Before you apply, please visit our how to apply page for full guidance: https://www.eastamb.nhs.uk/join-the-team/working-for-us/how-to-apply
#Careerforlife
Job overview
We are pleased to announce we are now welcoming applications for the role of HR Support Services Officer. We are looking to recruit 1x full time (37.5 hpw) team member.
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To provide high quality and efficient transactional HR services to the Trust and workforce, ensuring all transactions occur accurately, in a timely manner, in line with appropriate Trust Policies and Procedures. |
Delivering a professional service focused on achieving a high level of customer satisfaction by offering support and advice where required and ensuring KPIs are met.
We are looking to recruit 1x full time (37.5 hpw) team members.
Please note the post holder will be required to work from Lakeview House, Bedford.
Main duties of the job
The post holder will be responsible - along with a team of other Officers - for monitoring, managing and processing HR forms and pay queries using our online ticket management system (Halo ITSM).
Processing forms and responding to queries daily; taking a proactive approach to ensure that queries are resolved and HR forms are processed within the designated timeframes and SLAs.
Working for our organisation
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Detailed job description and main responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.
Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the online application
Step 3 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please note, CVs are not accepted
Person specification
Qualifications
Essential criteria
- Level 5 CIPD, or equivalent experience working in an HR or Payroll environment.
Skills & Knowledge
Essential criteria
- Accurate keyboard skills and the ability to create effective documents.
- To be competent in the use of ESR and TRAC.
Experience
Essential criteria
- Demonstratable experience of working within an HR or Payroll Environment, including the application of HR processes and procedures.
- Maintenance of filing systems and effective document management.
- Ability to manage multiple tasks and prioritise workload, with good time management skills.
Desirable criteria
- Experience of using online/electronic systems to process and manage workload.
Personal Qualities and Attributes
Essential criteria
- Excellent communication and interpersonal skills, with the ability work in cooperation with others, and as part of a team.
- Can work under pressure at times and effective at working to deadlines.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Amy Antoni
- Job title
- People Services Business Support Manager
- Email address
- [email protected]
- Telephone number
- 01234 243200
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