Job summary
- Main area
- Planning
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (various shifts covering between hours of 0600 - 2200 Monday to Sunday)
- Job ref
- 247-PTS-DCPBeds-0226
- Employer
- East of England Ambulance Service Trust
- Employer type
- NHS
- Site
- Bedford PTS Control Room
- Town
- Bedford
- Salary
- £24,937 - £26,598 per annum pro rata
- Salary period
- Yearly
- Closing
- 02/03/2026 23:59
Employer heading
Day Controller / Planner - Bedfordshire
NHS AfC: Band 3
EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more!
Hear why our employees think it is such a great place to work:
- Great employee benefits: https://www.eastamb.nhs.uk/join-the-team/working-for-us/employee-benefits
- Our equality networks: https://www.eastamb.nhs.uk/about-us/equality-diversity-and-inclusion/our-equality-networks
- Our vision & values: https://www.eastamb.nhs.uk/about-us/our-vision-and-value
Before you apply, please visit our how to apply page for full guidance: https://www.eastamb.nhs.uk/join-the-team/working-for-us/how-to-apply
#Careerforlife
Job overview
We are looking for a dynamic thinker to support our local day control and planning of patient journeys . The role involves effectively planning patient journeys to and from home / health care setting using our cleric system and against set key performance indicators.
Our patients have varying clinical and mobility needs, some of our patients travel regularly with us into renal and oncology units. Our patients and staff are our priority, ensuring we show care, compassion and empathy.
You will need a calm approach under pressure, have geographical knowledge of working areas. Customer service skills are also key as you will be liaising with patients, clinics and our staff, keeping calm under pressure and following the Trust's vision and values.
Main duties of the job
The PTS Day Controller/Planner is responsible for the coordination of Patient Transport Services resources, ensuring the effective planning, control, and forward planning of patient transport.
The role involves liaising with ambulance crews, volunteer car drivers, private ambulance services, hospitals/clinics, patients, and other relevant agencies to provide a high-quality and efficient service.
To monitor and rearrange journeys to support the service and patient experience.
Recording of journey times accurately and in timely manner, answering incoming calls professionally and effectively, escalating actions in line with local guidance.
Professionally and effectively handle incoming calls, providing information, support, and solutions where needed.
Ability to remain composed, focused, and efficient in high-pressure situations, ensuring Patient Transport Services runs smoothly despite unexpected challenges
Working for our organisation
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Detailed job description and main responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.
Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Person specification
Qualifications
Essential criteria
- Good basic education to include English and Maths GCSE Grade C or relevant experience that evidences a good basic education.
Skills & Knowledge
Essential criteria
- Excellent communication skills.
- Excellent organisational skills.
- IT literate.
Experience
Essential criteria
- Experience of working with the public.
- Experience of working in a fast-paced environment.
Personal Qualities, Abilities and Attributes
Essential criteria
- Team player.
- Proactive.
- Empathetic.
- Able to remain calm in stressful situations.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Helen Ronayne
- Job title
- Service Delivery manager
- Email address
- [email protected]
- Telephone number
- 07708 509910
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