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Job summary

Main area
Crisis Care Pathway
Grade
Band 6
Contract
Permanent
Hours
  • Full time
  • Part time
  • Flexible working
37.5 hours per week (Full time and part time roles considered.)
Job ref
246-WSU5823416-FRS-SW3
Employer
Norfolk and Suffolk NHS Foundation Trust
Employer type
NHS
Site
Wedgwood House
Town
Bury St Edmunds
Salary
£35,392 - £42,618 gross per annum (pro rata)
Salary period
Yearly
Closing
Today at 23:59

Employer heading

Norfolk and Suffolk NHS Foundation Trust logo

Social Worker- First Response Service

Band 6

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams.  We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!

We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require

JOB DESCRIPTION/PERSON SPECIFICATION
Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.

YOUR APPLICATION
It is important that you complete a formal application form as CV’s alone will not be accepted.

We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at [email protected].

PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.

Job overview

Are you an experienced mental health professional looking to utilise your clinical skills in a different setting? Our Suffolk First Response Service is seeking Senior Crisis Care Practitioners to join the existing team.

The First Response Service provides a 24/7 crisis telephone line, providing support, advice and assessment in a compassionate, patient and recovery focused way.

You’ll be joining a team with experience gained from a range of different settings, working in a supportive and encouraging environment.

We have both fixed term/secondment and substantive opportunities available for both full and part time hours. We work long days (7.45am – 8pm), nights (7:45pm- 8am) and twilights.

We are committed to developing people professionally and are keen to support individuals who are looking to take their first step into a more senior role. This is an opportunity to grow your management skills, take on responsibilities and help us shape and grown our service.  No two days will be the same, but they will include elements of working in an MDT team, providing telephone triage assessments and supporting and guiding service users through crisis in our contact centre based at Wedgwood House, Bury St Edmunds.

Main duties of the job

As a Senior Crisis Care Practitioner you can expect to be:

  • Answering calls from Service Users and professionals 
  • Triaging and assessing over the phone  
  • Safety Planning 
  • Documentation of the above including referrals, notes and referrals to other teams  
  • Liaison with other professionals and teams 
  • On occasion, creating formulations and plans for our regular callers 
  • Taking lead/champion subjects such as: Learning Disability, Youth, Drug & Alcohol, Perinatal, etc. (Within that is opportunity for training, sharing knowledge with the team, attending conferences or meetings)
  • Shadowing other teams where appropriate/possible  
  • Brief intervention over the phone where appropriate 
  • Quality Improvement 

You will also have the opportunity to co-coordinating shifts, provide clinical oversight and support to practitioners, supporting with teaching and training opportunities, leading on staff development and being a visible role model that echoes the values of the trust and the vision of the service.

When you join us, you can expect a robust training and induction package with ongoing support. You will have a supernumerary period and an allocated mentor to train and support you.

Working for our organisation

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Detailed job description and main responsibilities

We are looking for people who see challenges as opportunities and will have the ability to influence, inspire and energise others, as well as work with people’s strengths to make an all-round better working environment.

We would welcome informal visits or phone calls, please do not hesitate to contact to arrange!

For full details of your responsibilities, please see attached job description.

Person specification

Qualifications

Essential criteria
  • Nursing degree or equivalent, Dip OT, Clinical Psychology or Equivalent Mentorship qualification or ENB 998
  • Ongoing professional development working towards degree level
  • Higher degree or post graduate certificate in area of clinical / therapeutic practice

Experience

Essential criteria
  • Able to demonstrate an appropriate level of knowledge of mental health practice from previous experience
  • Demonstrate effective risk assessment and risk management experience
Desirable criteria
  • Experience in supporting service development

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyAge positiveInvestors in People: GoldImproving working livesMindful employer.  Being positive about mental health.We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthWomens Staff Network

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Julie Robinson
Job title
Suffolk Hub Manager
Email address
[email protected]
Telephone number
01284 719841
Additional information

Ellie Werrell - Business Support Manager

[email protected]

07827 841102 or 01284 719841

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