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Job summary

Main area
Mental Health Administration
Band 5
Full time - 37.5 hours per week
Job ref
Norfolk and Suffolk NHS Foundation Trust
Employer type
Dragonfly Unit
Carlton Colville, Lowestoft
£28,407 - £34,581 gross per annum
Salary period
29/05/2024 23:59

Employer heading

Norfolk and Suffolk NHS Foundation Trust logo

Deputy Business Support Manager

Band 5

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams.  We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!

We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require

Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.

It is important that you complete a formal application form as CV’s alone will not be accepted.

We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at [email protected].

PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.

Job overview

We are pleased to share an exciting opportunity within our Child, Family and Young Person’s (CFYP) Care Group, working within the Dragonfly Unit. 

The Dragonfly Unit is a 12 bed Adolescent General Admission Unit, supporting young people between the ages of 13-17 alongside their families. 

Do you have an interest in data, information and experience in Leading a Team?  Are you looking to take the next step into Leadership and Management or develop your existing skills?

If your answer is yes, yes, yes, we would very much welcome your application to undertake the newly created role of Deputy Business Support Manager.  

We are looking for someone with excellent communication skills and a keen eye for detail, who can effectively manage multiple tasks, work on their own initiative and prioritise their own workload.  The successful candidates will be flexible, have experience in business and performance management, be well-organised, motivated and dedicated.

This post will work closely with our Performance & Information Business Support Manager and Senior Management Team to support the development and transformation of Children’s Mental Health Services in Suffolk and Norfolk. 

Previous administration experience is essential and experience of working with senior colleagues, use of ICT applications/packages, diary management, data and excel presentations, minute taking, line management and extensive knowledge of all Microsoft packages



Main duties of the job

You will be responsible for:

•    Supporting performance reporting across the Care Group
•    Assisting senior managers and teams to own their data and information
•    Assist with developing the Care Group Business Continuity and Resilience Plan under the direction of the Business Support Manager
•    Line manage Business Support colleagues and support peers with the same.  Lead on recruitment, undertake monthly Management Supervision, promote adherence to Trust Policy, support compliance in all areas and undertake budgetary requirements.  
•    Working with other deputies and BSMs to share good learning and implement new solutions to drive performance in all areas, data quality and continually seek ways to improve Young People’s care
•    Working with the Contracts, Performance, and Information Team to develop robust and efficient reporting and escalation processes 

The role requires initiative, discretion, attention to detail and the ability to work with minimum supervision to deadlines.

Excellent administrative, organisational and communication skills are essential to the success of this role.

While the successful applicant must be able to demonstrate their skills to meet the requirements of the role, we encourage applicants to consider how they are able to demonstrate a commitment to encompassing our Trust’s values of Positively, Respectfully, Together; we are committed to promoting a positive culture in the workplace for everyone.  

Working for our organisation

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established nursing networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Benefits included with this role are:-
•    NHS pension
•    a comprehensive in house & external training programmes
•    career progression
•    starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
•    staff physio service
•    gym membership
•    NHS discounts and many more.

Detailed job description and main responsibilities

An ideal candidate will:

Be keen and willing to learn and develop themselves
Understand data and information, and be comfortable dealing with it
Have experience working with people of all levels of ability and seniority
Be willing to explore new ways of working
Be an experienced staff leader able to deal with complex situations
Be experienced in dealing with IT and particularly electronic patient records.  Be experienced in collating and analysing data for projects and creating reports

Providing administration to project groups i.e. note taking, agenda preparation and coordinating diaries for meetings as required

Please find attached our Job Description for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Please visit our Facebook and Twitter page @NSFTjobs

Person specification


Essential criteria
  • Degree or equivalent which includes data analysis/presentation, data manipulation, and equivalent knowledge of information systems and data analysis
Desirable criteria
  • Experience or qualifications in health informatics post graduate


Essential criteria
  • Experience of communicating a range of complex or sensitive information
  • Experience in an NHS Information / Business performance environment
Desirable criteria
  • Experience of Information and commissioning environment within the NHS


Essential criteria
  • Use of Excel for the following: - To import and reformat complex data
  • Ability to work under pressure and adhere to tight deadlines
  • Experience in motivating staff and performance management


Essential criteria
  • Knowledge of spreadsheets and relational databases with the ability to know which software tool is most appropriate to solve individual problems
  • Understanding of priorities, data flows, datasets, performance and business management
Desirable criteria
  • Good understanding of current NHS issues and understanding of reporting requirements

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyAge positiveInvestors in People: GoldImproving working livesMindful employer.  Being positive about mental health.We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthWomens Staff Network

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Karen Newberry
Job title
Modern Matron & Operational Lead
Email address
[email protected]
Telephone number
01502 527400
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