Job overview

The East of England Ambulance Service (EEAST) is pleased to offer an opportunity to an exceptional candidate to work in its Digital department, as an Digital Service Asset & Configuration Management (SACM) Apprentice. This is a fixed-term contract for the duration of the apprenticeship. Completion of the apprenticeship may lead to additional opportunities at the Trust if the business circumstances allow.

The post holder is responsible for supporting day-to-day service asset and configuration management activities. This includes, but is not limited to:

•    Imaging, deployment, asset tracking and recovery
•    Stock control and replenishment across multiple sites
•    Responding to equipment requests in line with service standards
•    Site visits for inventory audits, updating the CMDB and other asset records accordingly
•    Secure receipt, handover, and dispatch of assets, updating the CMDB and other asset records accordingly
•    Contributing to effective delivery of EEAST Digital Asset Management services
•    Assisting with the secure disposal of obsolete equipment

This is a hardware-focused, fully on-site based role.

You will have the opportunity to participate in a supportive environment to develop the knowledge, skills and behaviours required of the apprenticeship, role and the team. This apprenticeship will give you the opportunity and support to develop new work placed skills in an organisation committed to your professional success. 

Main duties of the job

Key Responsibilities of the Role

•    Respond to requests for equipment in accordance with standard operating procedures. Track IT equipment, including the build and dispatch of hardware.
•    Support site visits for regular inventory audits to validate asset records. Ensure timely return of overdue loan equipment and unused/obsolete assets.
•    Assist with stock control, report stock levels and provide replenishment services.
•    Co-ordinate receipt and dispatch of assets. Control and audit movement of equipment per EEAST security policy. Maintain stock rooms to health and safety standards.
•    Arrange for secure disposal of obsolete assets.
•    Contribute to updating operational support procedures and service documentation.
•    Participate in implementation of business, organisational and technological changes.
•    Contribute to development of the SACM function.
•    Maintain awareness of IT service and business developments to ensure service quality.

Key Apprenticeship Responsibilities

•    Attending all off the job learning activities associated with the apprenticeship programme for example classes, workshops, on-line learning and participating in as many learning opportunities as possible.
•    To meet all learning commitments of the apprenticeship as directed by your line manager/mentor or the education provider. Assigned qualifications and an end point assessment must be completed.
•    Completing all assignments, tests, and other work within agreed timescales/deadlines.

Working for our organisation

You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.

The East of England offers a unique blend of innovation and opportunity, surrounded by picturesque countryside, historic towns, and quick access to both the bustling capital and serene coastlines.

At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.

We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties. 

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.