Job vacancy: Front of House - Colchester Hospital, East of England Ambulance Service Trust, Colchester

Job summary

Main area: Emergency Services
Grade: NHS AfC: Band 2
Contract: Permanent
Hours: Part time - 22.5 hours per week (09:00 - 17:00 Mon - Fri)
Job ref: 247-PTS-FOH-0625

Employer: East of England Ambulance Service Trust
Employer type: NHS
Site: Colchester Hospital
Town: Colchester
Salary: £24,465 PA
Salary period: Yearly
Closing: 27/08/2025 23:59

Front of House - Colchester Hospital

NHS AfC: Band 2

EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more!

Hear why our employees think it is such a great place to work:

- Great employee benefits: https://www.eastamb.nhs.uk/join-the-team/working-for-us/employee-benefits

- Our equality networks: https://www.eastamb.nhs.uk/about-us/equality-diversity-and-inclusion/our-equality-networks

- Our vision & values: https://www.eastamb.nhs.uk/about-us/our-vision-and-value

Before you apply, please visit our how to apply page for full guidance: https://www.eastamb.nhs.uk/join-the-team/working-for-us/how-to-apply

#Careerforlife

Detailed job description and main responsibilities

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.

Person specification

Qualifications

Essential criteria

English and Maths GCSE Grade C or Equivalent

Skills

Essential criteria

Excellent Organisation and Communication Skills
Ability to work to deadline and prioritise workload
Excellent customer service skills

Experience

Essential criteria

Experience of working in a customer facing role

Desirable criteria

GRS and Cleric System knowledge and Experience
Previous experience of working in a caring environment

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Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the Check if you need a UK visa - GOV.UK website. We encourage all applicants to review these criteria carefully to understand their eligibility for sponsorship.

References and Employment History: All references from current and previous employers, will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details.

All appointments will be subject to currently having a clean disciplinary record.

Please be advised that a No Smoking Policy is in operation throughout the Trust.

Guaranteed Interview Scheme - Under the Trust's commitment 'Positive about Disabled People', if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview. By minimum selection criteria we mean that you must provide us with evidence in your application form which demonstrates the essential requirements as set out in the person specification and advertisement for a post.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, sex, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity or disability.

If you have a disability and wish to send in an alternative format of the application form please contact the Recruitment Team on 01234 243200

PLEASE NOTE - If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these e-mail providers may divert any communications straight in to your "junk" inbox.
You may wish to add any addresses featuring 'trac.jobs' to a safe list.

The Trust reserves the right to close this vacancy before the advertised closing date if a large number of applications are received. If you would like to apply for this position then please keep this information in mind when preparing your submission.

Please note that if you have not had a response from us after one month of submitting your application, you have not been shortlisted for interview.

Mindful employer. Being positive about mental health.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name: Carly Brinkley
Job title: PTS Operations Manager
Email address: [email protected]
Telephone number: 07736625645

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Job summary

Employer heading

Front of House - Colchester Hospital

NHS AfC: Band 2

Job overview

Main duties of the job

Working for our organisation

Detailed job description and main responsibilities

Person specification

Qualifications

Essential criteria

Skills

Essential criteria

Experience

Essential criteria

Desirable criteria

Employer certification / accreditation badges

Applicant requirements

Documents to download

Further details / informal visits contact

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