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Job summary

Main area
Specialist Palliative Care – Inpatient Unit (Priscilla Bacon Lodge)
Grade
Band 3
Contract
Permanent
Hours
Part time - 25 hours per week (Monday to Friday: 15:00 - 20:00)
Job ref
839-7507273-MP
Employer
Norfolk Community Health and Care NHS Trust
Employer type
NHS
Site
Priscilla Bacon Lodge (PBL)
Town
Colney
Salary
£24,937 - £26,598 pa pro rata
Salary period
Yearly
Closing
29/10/2025 23:59
Interview date
11/11/2025

Employer heading

NHS

Ward Clerk

Band 3

NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an ‘Outstanding’ rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.

Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.

We welcome applications from people who share our values and can help us deliver outstanding care in our local community.

Before applying for this vacancy, please make sure you’re familiar with ongoing GOV.uk sponsorship eligibility criteria which will impact the organisations ability to provide sponsorship, whether this is currently or in the future.

 Specifically for band 3 roles within healthcare please be aware of the salary threshold required for a certificate of sponsorship to be granted, and that unfortunately overseas applicants who are new to care will not reach the minimum salary threshold to obtain a certificate of sponsorship and therefore your application will be withdrawn.

 

Job overview

We are looking for a compassionate and organised Ward Clerk / Receptionist to join our Specialist Palliative Care team at Priscilla Bacon Lodge. You will be the first point of contact for patients, relatives and visitors, providing a professional welcome and supporting our clinical teams with admissions, records and the smooth running of the ward. This is a rewarding role where your work will make a real difference to patients and families every day.

In return, you will be part of a supportive organisation that values your contribution, encourages your development and offers the chance to work across the wider Community Operations Administration Services (COAS).

Main duties of the job

As Ward Clerk / Receptionist you will be the first point of contact on the ward, welcoming patients, relatives, carers and visitors with professionalism and compassion. You will support the smooth running of the inpatient unit by managing patient records, coordinating admissions and discharges, and assisting with day-to-day ward processes such as transport, supplies and equipment requests.

You will provide clerical support to the ward team, including handling correspondence, managing emails, photocopying and filing, and ensuring accurate and timely documentation. The role also involves liaising with relatives, particularly at sensitive times, so strong communication skills and empathy are essential.

We are looking for someone who is highly organised, confident using IT systems, and able to prioritise their workload. You should be calm under pressure, a strong team player and motivated to deliver a safe, professional and compassionate service that makes a real difference to patients and their families.

Working for our organisation

At Priscilla Bacon Lodge you’ll join a compassionate and supportive team dedicated to specialist palliative care, where teamwork, respect and kindness guide everything we do.

As a Ward Clerk you’ll play a vital role in supporting patients, families and staff with professional, welcoming administration, with strong leadership and encouragement to develop your skills.

Norfolk Community Health and Care NHS Trust values flexibility, wellbeing and growth, offering NHS benefits, generous leave and learning opportunities — all while making a real difference every day.

Find out more about working for our organisation here: 

https://heyzine.com/flip-book/2565ae62eb.html

Please note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.

Detailed job description and main responsibilities

As Ward Clerk / Receptionist at Priscilla Bacon Lodge you will play an important role in supporting the smooth running of our specialist palliative care inpatient unit. You will be the first point of contact for patients, relatives, carers, visitors and professionals, providing a warm welcome and ensuring that enquiries are handled with professionalism, tact and compassion.

You will be responsible for a wide range of administrative and clerical duties, including managing patient records, booking admissions, transfers and discharges, and maintaining accurate documentation. You will also support the ward team with day-to-day processes such as arranging transport, coordinating supplies, handling correspondence, and maintaining filing systems.

The role requires close working with consultants, doctors, nurses and wider multidisciplinary colleagues, as well as regular communication with patients and families. At times this will involve sensitive conversations, so the ability to remain calm, empathetic and professional is essential.

In addition to ward-based responsibilities, you will contribute to the wider Community Operations Administration Services (COAS), supporting colleagues across inpatient and community services to ensure safe, efficient and high-quality care.

Person specification

Qualifications

Essential criteria
  • Numerate and literate, with GCSE Maths and English (Grade C or above) or equivalent.
  • NVQ Level 3 in Business Administration, or equivalent experience
  • IT skills.

Experience

Essential criteria
  • Proven experience of working in busy office environment.
  • Proven experience of working as part of a team.
  • Knowledge and understanding of computerised patient’s administration systems e.g. SystmOne, PAS
  • NHS medical terminology.
Desirable criteria
  • Knowledge of NHS ordering systems.

Skills, Abilities and Knowledge

Essential criteria
  • Comprehensive working knowledge of Microsoft Office, especially Word, Excel and Outlook.
  • Typing skills.
  • Good organisational and communications skills.
  • Proven ability to work on own initiative, without direct supervision, prioritising and managing own workload.
  • Articulate, calm, polite and well-motivated with a positive attitude to customer care.
  • Effective listening skills
Desirable criteria
  • Planning skills.
  • Customer care skills.

Communication

Essential criteria
  • Able to communicate effectively using the English Language in both written and verbal forms.

Personal and People Development

Essential criteria
  • Enthusiastic and motivated.
  • Committed to providing the best possible service to patients.
  • Tact and diplomacy.
  • Team player.

Personal Attributes / Behaviours

Essential criteria
  • Able to identify with the Trust’s commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.

Other

Essential criteria
  • Flexible attitude and approach to work to meet patient/service needs.
  • Able to make own transport arrangements to meet the needs of the service.
  • Able to make own transport arrangements to meet the needs of the service

Employer certification / accreditation badges

Carers Friendly Tick award EmployersSunflower Hidden DisabilitiesApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDisability confident leaderMindful employer.  Being positive about mental health.Care quality commission - OutstandingStep into healthArmed Forces Covenant Bronze AwardArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Lisa Rose
Job title
Admin Service Manager
Email address
[email protected]
Telephone number
07595 424115
Additional information

I am available Monday to Friday, 08:00–17:00. If I am unavailable or in meetings, please leave a message with your contact details and I will return your call as soon as possible.

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