Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 22 hours per week (Monday to Friday 0830 - 1310)
- Job ref
- 839-8364426-BM
- Employer
- East of England Community Health and Care NHS Trust
- Employer type
- NHS
- Site
- Dereham Hospital
- Town
- Dereham
- Salary
- £25,272 pro rata per annum
- Salary period
- Yearly
- Closing
- 01/11/2026 23:59
- Interview date
- 13/11/2026
Employer heading
Administration Support - Receptionist
Band 2
East of England Community Health and Care NHS Trust delivers expert healthcare in people’s homes, community hospitals and local settings across the East of England.
Our nurses, therapists, clinicians, support teams and partners work together to provide coordinated care that supports independence, recovery and wellbeing. We believe people are best cared for close to home, in the communities where they live and belong.
By combining professional expertise with strong local relationships, we help people stay well, feel supported and access the right care at the right time. Expert healthcare, close to home, trusted by our communities.
Different ideas, experiences and backgrounds make us stronger and more creative and applications from all walks of life are welcomed. Our processes ensure that all applicants are treated fairly at every stage of the recruitment process.
East of England Community Health and Care NHS Trust is committed to creating a modern and inclusive work environment. We actively promote flexible working opportunities where possible to meet the needs and wishes of our workforce and maintain and improve their wellbeing. We also offer flexible working patterns and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.
We welcome applications from people who share our values and can help us deliver outstanding care in our local community.
Please note, the selection processes at East of England Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.
Before applying for this vacancy, please make sure you’re familiar with ongoing GOV.uk sponsorship eligibility criteria which will impact the organisations ability to provide sponsorship, whether this is currently or in the future.
Job overview
Are you a confident and flexible person, with excellent engagement, customer care, and communication skills, who can work as part of a creative and motivated team? If you are, we would really like to hear from you!
We are looking for an enthusiastic, proactive, self-motivated, and caring individual to join our Admin team at Westfield Centre, Dereham Hospital as our Admin Support - Receptionist.
This is a permanent, part time position, Monday - Friday 0830 - 1310hrs.
The interviews will be held in person.
Main duties of the job
The post holder will be responsible for the setting up and smooth running of the reception at Westfield Centre, Dereham Hospital, supporting all patients who attend the various clinics that are held there.
The role will include administrative support duties such as answering telephone calls, greeting patients upon their arrival, assisting patients with queries and use of NHS computer systems, including SystmOne, to check in patients and additional admin support as required. This role is required to maintain strict confidentiality and will be expected to communicate with patients and relatives with courtesy and discretion at all times.
Being able to demonstrate excellent organisational and effective communication skills is essential, along with being able to work alone as well as part of a team, using your own initiative, and working to deadlines. You will have experience of undertaking a range of administrative duties and have excellent customer care skills. You will need to be able to evidence a good solid background working in a busy office environment and will be required to work proactively. Experience of working in the NHS is preferential. Knowledge of SystmOne would be advantageous, but training will be provided for the successful candidate.
Working for our organisation
Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
- Good benefits package including a minimum 27 days annual leave, plus Bank Holidays, increasing after 5 years and 10 years to a maximum of 33 days (pro rata)
- Opportunity to join the NHS pension scheme.
- Wellbeing support (gyms, free eyesight test, cycle to work scheme, wellbeing resources)
- Supportive positive culture that is Well-Led with regular supervision
- Comprehensive in house and external training programmes available
- NHS discounts and many more
Please note that applications are accepted by completion of our on-line application form. We cannot accept CV's.
Detailed job description and main responsibilities
Main Duties & Responsibilities
To carry out and prioritise a variety of administrative and clerical duties and undertake other general office duties which will include:
· Dealing appropriately with all telephone enquiries as well as face to face patient contact, which may include investigating and problem solving as well as regularly dealing with matters of a complex and/or distressing nature.
· Using a range of software programmes to produce, maintain and distribute documents, including adhoc and routine reports, spreadsheets, and databases, which may include medical terminology and clinic information.
· Photocopying, laminating, scanning and emailing documentation promptly and efficiently, generating and distributing letters, tasking clinicians, ensuring that all patient records are maintained and kept up-to-date. This includes the assembling of patient information packs to be handed out to patients.
· Receiving, sorting and distributing mail daily, ensuring that outgoing mail is sent in a timely manner.
· Researching appropriate websites, downloading and circulating documents as requested.
· Issuing and activating door fobs
· Actively updating the patient information in and around the reception area including the usage of Easy Read signs.
Please refer to the job description and person specification for the full list of responsibilities.
Person specification
Qualifications
Essential criteria
- • Maths and English GCSE (Grade C or above), or equivalent
Desirable criteria
- • Shorthand
- • RSA typing or equivalent experience
Experience
Essential criteria
- Proven administration experience in a busy office environment
- Proven experience of working as part of a team
Desirable criteria
- Knowledge of NHS ordering systems e.g.E2P2
- Knowledge of SystmOne. PAS etc.
- Knowledge of NHS
Skills, Abilities and Knowledge
Essential criteria
- Comprehensive working knowledge of Microsoft Office, especially Word, Excel and Outlook
- Good organisational and communications skills
- Proven ability to work on own initiative, without direct supervision, prioritising and managing own workload
- Articulate, calm, polite and well-motivated with a positive attitude to customer care
Desirable criteria
- • Customer Care Skills
- • Enhanced IT Skills
- • Planning Skills
- • Supervisory skills
Personal Attributes / Behaviours (linked to the Trust’s Behaviour Framework)
Essential criteria
- Enthusiastic and motivated
- Committed to providing the best possible service to patients
- Tact and diplomacy
- Able to work on own initiative
- Team Player
Other
Essential criteria
- Flexible attitude and approach to work to meet patient/service needs
- Able to make own transport arrangements to meet the needs of the service
Communication
Essential criteria
- • Good communication skills
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Julie Friend
- Job title
- Admin Service Manager
- Email address
- [email protected]
- Telephone number
- 07833 130826
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