Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Fixed term: 7 months (7 months - FTC until 31st May)
- Hours
- Part time
- Flexible working
- Job ref
- 246-GYW8324674
- Employer
- Norfolk and Suffolk NHS Foundation Trust
- Employer type
- NHS
- Site
- Northgate Hospital
- Town
- Great Yarmouth
- Salary
- £25,760 - £27,476 gross per annum pro rata
- Salary period
- Yearly
- Closing
- 11/11/2026 23:59
Employer heading
Management Support Administrator/Clinical Team Administrator
Band 3
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.
Please note due to the nature of our roles and patient demographic, you will be required to undertake physical intervention training and remain trained, as required by your role.
Job overview
Fixed term/secondment for 6 months supporting the LD CAMHS team in Great Yarmouth and Waveney, the role consists of some clinical team administrator tasks combined with Management support functionality.
Tasks are varied as described in main duties of the job.
Main duties of the job
To provide accurate, prompt and efficient secretarial/administrative support primarily to the CTL / Medic within the LDCAMHS team, and clinicians within the wider team. This may include Power Point presentations, spreadsheets using Excel, including Data reports. You will need to be able to confidently raise agendas, take and process minutes in line with Trust guidelines and timescales.
You will need to be confident in dealing with the public, answering queries and calls in person, via the telephone and other media resources, ie: Microsoft Teams. Manage an efficient message system and coordinate with other team members and departments as necessary.
Provide consistent support to the Team Manager and Medic within the team, eg: arranging supervision and appraisal sessions and recording on Trust systems. Supporting with diary management and arranging appointments.
Working for our organisation
At Norfolk and Suffolk NHS Foundation Trust, inclusion is at the heart of how we work. We are committed to creating a fair, transparent and accessible recruitment process where every candidate has the opportunity to succeed.
We actively encourage applications from people from all backgrounds, particularly those currently underrepresented in our workforce, including those from the global majority. We recognise that not everyone has equal access to opportunities and are working to address this.
We are committed to providing reasonable adjustments throughout the recruitment process and ensuring all candidates receive a positive and equitable experience.
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Detailed job description and main responsibilities
You will be part of a wider administrative team, supporting clinicians and managers within the CFYP LDCAMHS mental health service. You will respond to the needs of the locality business support service to ensure the locality can meet the requirements of the organisation.
The role incorporates elements of a Management Support Administrator and a Clinical Team Administrator, so the workload is very varied and provides opportunities to develop a myriad of skills.
You will contribute to effective communication, liaising with internal and external parties on behalf of the team; deal with correspondence, prioritising and coordinating as necessary to meet deadlines. Cover Reception, type letters, arrange appointments, complete data reports and spreadsheets, place orders for stationary, recording supervisions and sickness absence on the Trust’s ESR database, and support with buildings checks as requested by the Business Support Manager. Record information on patient electronic systems as needed and any other general office duties.
Please note that this role does not meet the UKVI eligibility requirements for a skilled worker visa. The Trust will not be able to issue a Certificate of Sponsorship, so any successfully appointed candidate will need to maintain their own independent right to work for the duration of their role. If you require sponsorship and apply for this role, regrettably, your application will be withdrawn.
Person specification
Qualifications
Essential criteria
- NVQ in Business Administration or equivalent
Desirable criteria
- Pitmans/RSA in Typing or Word processing
Experience
Essential criteria
- Ability to work under pressure and to tight deadlines
- Ability to work with colleagues across the Trust at all levels
- Ability to minute meetings
- Ability to work on your own initiative and with minimal supervision
- Experience of supporting managers, including diary management
Desirable criteria
- Experience working in an NHS environment.
- Knowledge of NHS policies and procedures
Skills
Essential criteria
- Excellent working knowledge of Microsoft packages, including Excel, Word, Power Point and Outlook
- Excellent communication and time management skills
- Ability to prioritise urgent work and manage your own time
- Clear, confident communication skills
- Ability to update and create Excel spreadsheets and reports
Desirable criteria
- Audio typing
Other
Essential criteria
- Ability to travel, as there may be a requirement to cover at other offices within the Locality at times.
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Keren Hall
- Job title
- Deputy Business Support Manager
- Email address
- [email protected]
- Telephone number
- 01493 337738
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