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Job summary

Main area
Administration
Grade
Band 3
Contract
Permanent
Hours
  • Full time
  • Flexible working
37.5 hours per week (Monday - Friday between the core hours of 8am - 5pm)
Job ref
246-ESU6158109-B
Employer
Norfolk and Suffolk NHS Foundation Trust
Employer type
NHS
Site
Suffolk Rehab & Recovery Service
Town
Ipswich
Salary
£22,816 - £24,336 gross per annum
Salary period
Yearly
Closing
12/05/2024 23:59
Interview date
22/05/2024

Employer heading

Norfolk and Suffolk NHS Foundation Trust logo

Clinical Support Team Administrator

Band 3

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams.  We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!

We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require

JOB DESCRIPTION/PERSON SPECIFICATION
Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.

YOUR APPLICATION
It is important that you complete a formal application form as CV’s alone will not be accepted.

We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at [email protected].

PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.

Job overview

This role will be to offer admin support to the clinical team based at Suffolk Rehab and Recovery Service in Ipswich. The team offers support for service users who have recently been discharged from an acute ward and need support reintegrating into the community.

The service is a 24 hours service,  although this admin role will cover Monday to Friday between the core hours of 8am - 5pm.

Main duties of the job

In this role you will  attend multi disciplinary team meetings and  patient reviews, work with professionals, carers, family members and patients to ensure a high quality standard of care. The role will also include, but is not limited to, answering the phones for the team, creating letters for consultants as required, procurement orders for the unit, raising IT and maintenance requests and clinical scanning. 

The successful applicant will also be part of the wider admin team based at Woodlands, Ipswich Hospital and will be trained to help cover reception when required. This role is part of a small admin team and will have line management supervision to the Senior Administrator for the Suffolk Rehab and Recovery Community Team.

 We are looking for a person who is enthusiastic, and energised with a positive, can do, attitude, excellent communication and organisational skills.

Working for our organisation

Benefits

Benefits included with this role are:-

  • NHS pension
  • A comprehensive in house & external training programmes
  • Career progression
  • Starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
  • Staff physio service
  • Gym membership
  • NHS discounts and many more.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

Please visit our Facebook and Twitter page @NSFTjobs

Detailed job description and main responsibilities

Most importantly and in keeping with our trust values of vales of Positively, Respectfully and Together, we are looking for someone who has exceptional people skills as this role requires you to make difficult decisions whilst having to maintain professional relationships.

If you want to make a difference in people’s lives and change it for the better, we want you to be part of our fantastic team! 

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

 

**Previous Applicants Need Not Apply  **

Person specification

Qualifications

Essential criteria
  • Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level.
Desirable criteria
  • Knowledge of Trust electronic record system

Experience

Essential criteria
  • Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level
  • Ability to work with senior members of staff across a large organisation
Desirable criteria
  • Previous experience of working within an inpatient NHS setting

Skills

Essential criteria
  • ICT skills including Microsoft (especially spreadsheets and presentations, e.g. Excel, PowerPoint) or equivalent.
  • Excellent articulate communication skills
  • Interpersonal skills including taking a proactive, diplomatic approach and ensuring confidentiality at all times.

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyAge positiveInvestors in People: GoldImproving working livesMindful employer.  Being positive about mental health.We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthWomens Staff Network

Documents to download

Apply online now

Further details / informal visits contact

Name
Kim Bassingthwaighte
Job title
Deputy Business Support Manager
Email address
[email protected]
Telephone number
01473 891876
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