Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week (Monday, Wednesday, Friday)
- Job ref
- 246-ESU7608542
- Employer
- Norfolk and Suffolk NHS Foundation Trust
- Employer type
- NHS
- Site
- Resource Centre
- Town
- Ipswich
- Salary
- £24,465 gross per annum (pro rata)
- Salary period
- Yearly
- Closing
- 01/12/2025 23:59
- Interview date
- 08/12/2025
Employer heading
Receptionist / Office Clerk-Band 2
Band 2
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience
Job overview
We are currently seeking a full-time Receptionist to join our friendly and supportive reception team within Resource Centre, Walker Close.
The position is 22.5 hours per week, Monday, Wednesday and Friday, 09:00 - 17:00.
Main duties of the job
When working on reception, you will be the first point of contact for service users, carers, visitors and professionals. You will be expected to demonstrate effective team work skills as well as the ability to work independently. Tasks will include, but is not limited to: answering the phone and emails, liaising directly with service users, clinicians and external agencies, scanning and uploading of information onto our electronic patient record - Lorenzo.
You are also required to complete day to day operational tasks such as logging maintenance requests.
You will be required to demonstrate exceptional interpersonal and customer service skills. A working knowledge of Microsoft Office packages, including Word and Outlook will be essential. Knowledge of the trust system Lorenzo would be an advantage.
Working for our organisation
Benefits are:-
- NHS pension
- comprehensive list of training programmes
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- NHS discounts and many more.
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.
Detailed job description and main responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Please visit our Facebook and Twitter page @NSFTjobs
Person specification
Experience
Essential criteria
- Use of ICT applications / packages Experience of working in a busy reception / office environment. Dealing efficiently and politely with both internal and external customers
Qualification
Essential criteria
- NVQ 2 Customer Service or Equivalent qualification or experience
Knowledge
Essential criteria
- Microsoft packages
Other
Essential criteria
- Able to travel independently
Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Charlotte Wicks
- Job title
- Deputy Business Support Manager
- Email address
- [email protected]
- Telephone number
- 07488 241265
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